Solutions Architect
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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.
SCOPE OF ROLE
The Solutions Architect acts as a primary technical and consulting resource to the Customer Success & Sales teams as well as various departments and units with respect to the architecture, planning, and implementation of any DocSquad related platform. Focus includes but is not limited to, solving customer & prospect needs with existing product capabilities with a focus being on integrations. Continuously gains an understanding of Professional Services Operations and processes and how systems/tools are used in support of those operations. Develops platform architecture standards and best practices for use across the organization. Collaborates with Customer Success & Sales leadership to accurately develop scope and statement of works. Leads integration design sessions with existing customers as well as prospects. Responsible for generating and maintaining detailed solution/integration design documentation. Depending on the level of complexity, may be assigned to configure integration interfaces, for active projects. Work collaboratively with others to achieve departmental and organizational goals. Actively participate as a member of a team to move the team towards completion of goals.
ROLE RESPONSIBILITIES
Design, develop, establish, and evaluate solution specifications for a variety of highly complex systems. This is to include but not limited to the following:
- Evaluate work product to ensure adherence to established functional and operational specifications or guidelines.
- Develop and manage solution architecture policies, procedures and best practices and communicate to staff
- Develop success criteria and risk assessments as it relates to solutions deployed for all projects
- Work independently with Customer Success and Sales staff to define solution concepts
- Conduct gap analysis
- Creating architectural design flows
- Ensure that projects meet specified functionality and solution requirements
- Manage all phases of solution functional testing including, but not limited to, integration, acceptance, regression, and performance
- Develop and maintain solution process flow, methodology, and control documentation
- Analyze information needs and functional requirements and deliver solution artifacts such as solution architecture, design, task and workflow analysis
- Take ownership of solution issues by identifying underlying problems, analyzing potential solutions and implementing resolutions, including workarounds
- Assist to resolve solution architectural problems in the test, production implementation, and post-implementation phases in coordination with Customer Success, Sales, Implementation Analysts, and other technical and business groups
- Maintain solution architecture process flow, methodology, and control documentation
- Participate in the development of project SOWs, work effort, and cost justifications
Provide ongoing technical direction to implementation consultants, project managers, and customer success managers and periodically to other technical staff assigned to relevant projects either inside or outside of Customer Success
Act as the liaison between Customer Success and Product Engineering for any and all release management of product solutions and/or technology that is ultimately impacted or deployed by the Professional Services team. Demonstrate a rational and organized approach to work and identify solution implementation opportunities
EDUCATION, TRAINING, EXPERIENCE
- Bachelor's Degree in Software Engineering, Information Management, or equivalent
- Experienced in delivering technical solutions based on industry standards using SaaS
- 5+ years of experience in the software industry, with extensive knowledge of Healthcare-based software technologies
- 5+ years experience developing solutions for cloud based applications (AWS, Azure, GCP)
- Proficient with integration technologies and protocols (HL7, SFTP, HTTPS, VPNs, SSO, JSON) and other common web technologies
- Ability to develop data architectures – designing data flows that are aligned with customer information systems
- Hands-on experience with popular SaaS applications such as [Hubspot, MavenLink, Microsoft Teams) or others
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.