Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.

Role Summary

As a Solutions Architect, you will lead the technical sales process to help demonstrate the best way for customers to use Mavenir products to achieve their goals. You possess the ability to understand highly technical solutions while being a skilled relationship builder. You are comfortable in front of a variety of audiences, from providing a demonstration of Mavenir products to a potential customer's CEO or mapping an API flow on a whiteboard with Product teams. The Mavenir sales process is highly consultative and requires a flexible, creative, and empathetic team.

Key Responsibilities

• Independently running and handling product testing to meet customer needs
• Conducting technical and architectural overviews of customer needs to propose Mavenir product solutions
• Leading product demos for diverse customer audiences ranging from C-Suite, Product, and Business teams
• Owning the customer demo environment to support the pre-sales process
• Driving tests with Support and R&D teams to deliver results to clients in the sales process and on an ongoing basis
• Supporting the development of regular customer reporting, technical documentation and FAQs, and optimization suggestions
• Serve as liaison between Mavenir Developer teams and Sales/Marketing teams
• Serving as a customer advocate in driving the development of Mavenir products and services internally
• Quickly programming/scripting simple prototype/POC applications and integrations with 3rd party systems
• Analyzing, troubleshooting, and providing solutions for customer technical issues
• Working with full application stacks from the OS up through custom applications
• Working with REST API technology

Job Requirements

• 3+ years of experience as a Solution Architect
• 5+ years selling or working with complex technical products
• Bachelor's degree in computer science, computer engineering, or a technology-related discipline
• Excellent troubleshooting and debugging skills, with a passion for problem solving and investigation
• Fluent English language skills, with the ability to communicate professionally and effectively with customers, third-party vendors, and colleagues
• Excellent communicator and presenter, able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a customer's needs and guide them to a technical solution
• Proven success in problem-solving with, and for, enterprises with a variety of requirements and technical ability levels
• Programming/scripting experience (Python, Java, Ruby, C#, or Bash)
• Must be available for up to 50% travel to support international customers as required
• Flexibility in work schedule to accommodate syncing with customers and teammates in different time zones as required

Desirable Skills

• Good knowledge of Telecom industry technologies like SIP and SMPP protocols, RESTful APIs
• Experience with Amazon Web Services, Chatbots, XMPP, 2FA, Google ASR and TTS, IVR, and Slack is an advantage
• Previous software development experience building POCs and prototypes with integration of third-party APIs

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.