Solutions Architect - Salesforce - Remote at Valvoline Inc.

| Lexington, KY
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Why Valvoline?

We've been in the car business for more than 150 years, starting with the invention of the world's first motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.

As we often say, it starts with all of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.

Careers for the Driven

Valvoline has a rewarding opportunity as an SFDC Solutions Architect - Remote. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

* Valvoline World Headquarters is located in Lexington, KY, but we invite remote candidates to apply as well. Ideally, we would like candidates located in nearby markets (Cincinnati, Louisville, and Nashville), but we are open to other locations.

How You'll Make an Impact

The Salesforce Solutions Architect proactively and holistically provides solution leadership and supports EA activities that guide the development and management of Valvoline's portfolio of Salesforce projects, products, and systems (including applications, technologies, processes and information) on the platform (Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Communities, Knowledge, Chatter, etc). He/she has a deep understanding of business goals, objective and business outcomes, business capabilities, value-streams, and business processes. The Solutions Architect provides the necessary leadership, analysis and design tasks to support the development of technology solutions to ensure that Salesforce solutions meet business needs and align with architectural governance and standards. He or she creates deliverables for managing Valvoline's portfolio of "to be" and "as is" Salesforce solutions - including systems (applications, processes and information), shared infrastructure services, and shared application services and components to enable and drive targeted business outcomes. In the role, you would be responsible for:
  • Translating Business Strategy into Solutions Architecture. Works with business partners across Sales, Marketing and Operations to understand business drivers and business capabilities (future and current state) and determines corresponding Salesforce system designs and change requirements and IT strategies needed to drive the organization's targeted business outcomes. Leads the technical requirements gathering sessions and translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. Oversees and approves the creation and maintenance of application and system design documentation.
  • Acting as a consultant on the Salesforce technologies, platform and vendor offerings to drive targeted business outcomes by becoming a highly certified and recognized Salesforce platform expert and by staying current with upcoming changes to the Salesforce platform and product offerings and maintaining professional knowledge of and relationships within the ecosystem. Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. Analyzes the technology industry, competitors and market trends, and determines their potential impact on the Salesforce ecosystem.
  • Leading Solution Design and Analysis. Interacts with both technical and functional stakeholders to understand requirements, analyze information, and design comprehensive and robust solutions. Leads evaluation, design and analysis for the implementation of a solutions architecture across the Salesforce platform based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation). Designs and optimizes business processes while working to standardize, simplify, and align to Salesforce product and solution capabilities and best practices.
  • Creating architectural designs to guide and contextualize solution development across Valvoline's portfolio of Salesforce solutions, which includes projects, products, and systems (including applications, technologies, processes and information) of the platform (Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Communities, Knowledge, Chatter, etc). Creates reference architectures focused on detailed design principles, decision points, detailed APIs, major systems and dependencies between business and IT.
  • Orchestrating Solutions Delivery. Architect industry solutions on the Salesforce platform by maximizing the use of "out of the box" capabilities. Designs and directs the governance activities associated with ensuring Salesforce solutions architecture assurance and compliance. Defines the principles, guidelines, standards and solution patterns to ensure solution decisions are scalable and aligned with the enterprise's future-state architecture vision. Identifies the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.
  • Facilitating the evaluation and selection of Salesforce software product standards and services, as well as the design of standard and custom software configurations. Supports stakeholders in EOL (end of life) decisions to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information) of the platform (Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Communities, Knowledge, Chatter, etc). Develops a roadmap for the evolution of the Salesforce portfolio from future to current state (as defined by the solutions architecture). Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
  • Overseeing the management of Salesforce projects from ideation phase to steady state environment. Works closely with the program/project manager to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. Provides guidance and advisory support to project team on implementation approach and complex configuration issues.
  • Building and migrating software and services across the Salesforce platform. Provides guidance and best practices around application development (e.g. Agile methodology). Monitors the various Salesforce environments and works with the development team to ensure code coverage does not fall below the Salesforce and BMI thresholds. Coordinates deployments for the Salesforce team. Collaborate with Release Manager on a release process to test, validate and implement new applications/code and updates to existing applications/code that support key business groups. Guide the development team through any deadlock issues. Participates in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope.
  • Identifying areas where IT can support business needs and goals. Performs and supports requested changes to existing configurations and workflows by coordinating and negotiating solutions for complex, cross-functional enterprise systems with multiple parties and their various interests and goals. This may require interaction with other internal IT teams, managed service providers and other vendors to resolve.
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need
  • Bachelor's Degree in Computer Science or Business Administration (or higher) in an IT related field
  • Minimum 10+ years of business and/or IT experience
  • Minimum 5+ years' experience in at least 2 IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development
  • Minimum 10+ years of CRM Process design and implementation
  • 5+ years of Salesforce platform experience
  • Certified Salesforce Administrator/Advanced Administrator
  • Certified Salesforce Platform App Builder
  • Certified Sales or Service Cloud Consultant
  • Communication
    • Excellent written and verbal communication skills
    • Skilled at influencing, guiding and facilitating stakeholders and peers with decision making
    • Ability to articulate new ideas and concepts to technical and nontechnical audiences
    • Strong communication skills in conveying design options, translating business stories and working with peers (the ability to effectively sell an idea)
    • Excellent interpersonal communication skills to effectively communicate with users both verbally and in written communications
    • Team player with an ability to align a team, drive collaboration, and work cross-functionally
  • Project Management
    • Strong project manager, capable of juggling multiple projects involving various end users, meeting deadlines and proactively communicating status updates
    • Strong project management skills with a prior successful record of delivering large programs/projects
    • Ability to balance multiple projects simultaneously; workload will be a blend of small, medium and large implementation projects
  • Problem Solving/Troubleshooting
    • Ability to work creatively and analytically to solve business problems and propose solutions
    • Proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results
    • Highly accurate with meticulous attention to detail
    • Excellent problem-solving skills
    • Strong ability to strategize and pull together disparate pieces of information
    • Project management tools and best practices
    • Ability to understand the long-term ("big picture") and short-term perspectives of situations
  • Organization
    • Organizationally savvy, with the ability to navigate organizational politics
    • Team player with strong interpersonal skills and ability to take a leadership role when necessary
    • Ability to work both independently and as part of a collaborative team
  • Writing
    • Proficient in writing detailed solid business requirements
    • Strong writing skills. Must have the ability to document process and technical knowledge in clear, easily understood presentations
    • Excellent requirements and design documentation skills are a must
    • Able to develop detailed project documentation (e.g. Process Flow Diagrams, Data Models, Solution Designs, Training Materials, etc)
  • Management
    • Ability to manage complexity, think analytically and allocate time effectively between multiple priorities or functional areas
  • Salesforce
    • Platform App Builder/App Designer
    • Data Architecture
    • Sharing and Visibility Designer
    • Community Cloud
    • Lifecycle and Development Designer
    • Identity and Access Management Designer
    • Integration Architecture Designer
    • Mobile Solutions Architecture Designer
    • Proven experience as Salesforce administrator with the ability to build custom apps and objects, formula fields, workflows, custom views, page layouts, and other content of intermediate complexity
    • Understanding Salesforce hierarchy, permission sets and global access policies
    • Knowledge of architecting business integration Solution between SFDC and External Systems
    • Fully understands the latest capabilities of Sales Cloud, Service Cloud, Experience Cloud and the platform to maximize configuration through clicks (vs custom code development)
    • Ability to develop practical solutions and methodologies on the Salesforce platform
    • Applied knowledge of Salesforce and the Sales, Services and Marketing functions
    • Familiar with and knows when to use application development, integration, and other tools such as Visualforce and Appexchange products
    • Advanced experience with configuration and custom development
    • Demonstrates a basic level of knowledge of common enterprise systems CRM or ERP
    • Demonstrates the ability to perform administration / configuration / data migration duties as directed
    • Understanding of Apex Code, HTML, Java, JavaScript, SOQL, Relational Database Visualforce, JSON, SQL and XML
    • Working knowledge of Process Builder and Flows
    • Skilled on point-and-click developer interfaces, with the ability to distinguish what development requires point-and-click and what requires custom coding
    • Experience using the Lightning Enablement interface as well as creating lightning apps
    • Awareness of Aura framework
    • Experience integrating Salesforce with other business systems, preferably SAP
    • In-depth knowledge of key processes in industry-specific solutions
  • Solution Architecture
    • Ability to translate future-state business capabilities and requirements into solution architecture requirements
    • Ability to propose and estimate the financial impact of solution architecture alternatives
    • Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams
  • API Integration
    • Familiarity with SOAP APIs, REST APIs and integration techniques
  • Object-Oriented Development
    • Experience with at least one object-oriented programming language, such as Java
    • Understanding and knowledge of system development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronize and stabilize, and DevOps)
    • Excellent understanding of application development methodologies and infrastructure and network architecture
    • Demonstrated proficiency in Agile methodology and sprint-based project delivery
  • Knowledge of Web Apps, DB, SQL and Java
    • Knowledge of various backend development languages like Java, Go and Python
    • Knowledge of various database technologies like MySQL, MongoDB and Oracle
    • Knowledge of various frontend web development languages like JavaScript, HTML and CSS
    • Intermediate database architecture knowledge. Understanding of how relational database are set up and knowledge of best practices to ensure scalability reportingFamiliarity with HTML, XML, CSS and JavaScript
    • Familiarity with security standards such as TLS, SSL, SSO and data encryption
  • Application Design
    • Ability to understand business requirements and convert them into solution designs
    • Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
    • Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable
    • Systems analysis and design
    • Ability to learn new technologies quickly and implement functional proof of concepts to aid business innovation
  • Business Process
    • Strong understanding of typical business challenges faced by business and common objectives
    • Experience managing full business analysis life cycle, including gathering user stories and requirements, performing research of business systems, design, configuration and outcome testing
    • Proven ability to design, optimize and integrate business processes across disparate systems
    • Skilled at analyzing and mapping complex business processes, while identifying opportunities for business process standardization and improvements
    • Ability to configure in support of business processes
    • Demonstrated ability to conduct business requirement discovery and tailor concise messaging for all layers of a customer organization from execution layer to c-suite
    • Process modeling tools and best practices
  • Data Management
    • Knowledge of information principles and processes
    • Solid experience in Data Modeling concepts and tools
    • Data modeling
    • Extraction, Transformation and Loading (ETL)
  • Must be willing to be flexible for evening and weekend work where escalations, projects, or other management initiatives dictate
  • Must be authorized to work in the U.S.

What Will Set You Apart
  • MBA
  • Experience in multiple, full lifecycle Salesforce implementations
  • 3+ years of Salesforce Business Analysts and Admin experience
  • 2+ years integration experience with other process areas
  • 2+ years leadership experience on Salesforce implementation projects
  • Ability to assist business partners with Operational Change Management

Benefits That Drive Themselves
  • Health insurance plans (medical, dental, vision)
  • HSA and flexible spending accounts
  • 401(k)
  • Incentive opportunity*
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Employee discounts
  • Tuition reimbursement*
  • Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.

Females and minorities encouraged to apply.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email [email protected] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
More Information on Valvoline Inc.
Valvoline Inc. operates in the Energy industry. The company is located in Lexington, KY. Valvoline Inc. was founded in 2021. It has 5226 total employees. To see all 13 open jobs at Valvoline Inc., click here.
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