Solution Engineer

| Boston, MA +80 more | Remote
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Due to Covid-19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions.
Why This Role Is Important To Arcadia
As a member of the Arcadia Growth team the Solution Engineer enhances and supports the sales process for clients, territory sellers and Arcadia leadership. This industry leading team engages with clients and potential vendor partners to explore the technology and use cases of the Population Health Analytics platform. The Solution Engineer acts as a market-facing subject matter expert on the Company and our products. The Solution Engineer will attend conferences and events, networking with prospects and establishing yourself as a value-based care analytics expert. At Arcadia, the Solution Engineer has flexible pathways for professional growth.
The most successful Arcadian Solution Engineers will (1) excel in the articulation and demonstration of the Company's products and services, contributing significantly to sales wins, (2) use strong client relationships and deal knowledge to delight customers in the transition process from sales to implementation, and (3) be readily acknowledged as a highly-effective problem solver for internal and external stakeholders, supporting the long-term interest of Arcadia.
What Success Looks Like
In 3 months- Complete all required demo certifications- Understanding what Arcadia resources to engage at the right time of the sales cycle- Proficient in the ability to demo Overview Arcadia platform and speak to value of Arcadia solutions- Proficient in asking key discovery questions and navigating sales conversations through the early stages of the sales cycle.
In 6 months- Deliver in-depth product demonstrations with appropriate certifications- Can now deliver a more focused demonstration tailored to the customers use case.- Understanding of pricing and implementation structure
In 12 months- Complete role autonomy- Driving continuous value in all part of the sales cycle including: Discovery, Demo Support, Implementation Planning- Uses disruptive questions to uncover pain points in current workflow and articulates the Arcadia story around client pain points- Proficient in the full suite of Arcadia products
What You'll Be Doing

    • Assist customers in understanding best practices for products/solutions that apply best for them
    • Support all technical aspects of assigned sales pursuits including customer education, introductory meetings, product and solution briefings, proof-of-concept work, etc.
    • Participate in technical discovery, use case development and other business and technical requirements development
    • Identify and handle key customer technical objections, prescriptively guiding them to success
    • Develop and deliver world-class product demonstrations via web conference, on site meetings, trade shows, etc.
    • Provide actionable use case expertise internally and externally informed by existing customer input, potential customer needs and market research
    • Actively participate in efforts to standardize processes and handoffs between marketing, sales operations, sales, product management and operations to facilitate an efficient end-to-end business model
    • Support and respond to functional and technical elements of RFIs/RFPs as needed
    • Assist as needed in development of proposals, SOWs, and other prospect/customer planning documents
    • Support the customer contracting process as/when requested
    • Provide input into the creation of sales and marketing materials
    • Provide internal team and external customer training as needed
    • Identify and communicate possible product/solution improvements to product management
    • Document and catalogue information on how customers use Arcadia's products/solutions for ongoing refinement of best practices or other uses
    • Consistently cultivate internal working relationships with other Arcadia team members including but not limited to sales operations, product and account management resulting in effective team work, customer delight and company success
    • Pursue a program of company-approved, self-development plan through the use of selected reading, seminars, and participation in continuing education
    • Perform other duties as assigned by immediate supervisor or upper management

What You'll Bring

 

    • 5-7+ years professional healthcare experience within Payer, Provider or Life Science
    • Understanding of healthcare and value based care (alternative payment models)
    • Excellent communication and presentation skills
    • Demonstrate an ability to generate creative solutions
    • Strong Project Management skills
    • Ability to listen and articulate an effective story while problem solving
    • Persuasive and concise in explaining complex ideas to both technical and non technical audiences
    • Experience with Microsoft applications
    • Ability to successfully work with various departments and levels of any organization
    • Previous experience in Pre-sales, Solution Consulting, or Solution Engineering

Would Love For You To Have

 

 

    • Experience with or knowledge of Healthcare EMRs, EHRs, RCM systems, practice management systems, life-sciences and/or population health technologies
    • Experience with or knowledge of APIS, XML, HTML, HL-7, CCDs as well as and Internet protocols and security

What You'll Get

 

 

    • Be a valuable and integral member of an industry leading sales organization
    • You will deepen your knowledge and experience with relevant and highly sought after experience in value-based care with an industry expert
    • Ability to progress your career with flexible career path options in both leadership and sales
    • You will work with leading, innovative healthcare organizations across all markets to assist them in their mission to deliver high quality care at low costs
    • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • A flexible, remote friendly company with personality and heart
    • Employee driven programs and initiatives for personal and professional development
    • Be a member of the Arcadian and Barkadian Community

About Arcadia
Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website , our online resources , and our interactive Data Gallery .
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

 

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

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An Insider's view of Arcadia

What's something quirky about your company?

Arcadia's Got Talent (AGT) is an annual talent show that I won last year. The best part about AGT was that it encouraged me to work on something I am passionate about outside of work. All of the entries were amazing & I think it's really awesome that the company does things to bring people together and celebrate our passions outside of the office.

Gary

Engineering Manager

What does your typical day look like?

Every day is a little bit different, which I really love and helps keep me engaged! Most days I have a combination of phone screens and meetings with my hiring managers or team. I also help manage a lot of our brand partnerships that have projects through out the year and play a part in helping construct Arcadia's company culture as we scale.

Julie

Talent Acquisition Manager

How has your career grown since starting at the company?

When I first came to Arcadia, I was the only person in my department, filling a brand-new role. In my 8 years here, my career has grown rapidly. I am now a Sr Manager of a department of 9, building the auditing program from the ground up and am known as a go-to person within the Value Based Care Services

Beth

Director, Contractual Oversite and Performance

How do you make yourself accessible to the rest of the team?

It's as easy as making time. I meet with my team members for one on ones to understand where their stressors are. Sometimes it's personal and I support with flexibility, time, or PeopleOps other times it's professional and these I tactically work with the team to coach or intervene.

Geo

Director, Engineering

How does the company support your career growth?

Arcadia is incredibly generous when it comes to career growth. I receive regular mentorship from my manager and leadership team. I also have a continuing education stipend that I use to take courses and attend conferences to further my skillset. My career path is mapped out and regularly adjusted with my professional interests and personal growth.

Mike

Senior Manager, Content

What are Arcadia Perks + Benefits

Arcadia Benefits Overview

We leverage cutting-edge technologies to enhance our work environment. From advanced collaboration tools to virtual reality experiences, we embrace technology to streamline processes and enhance the overall employee experience.

We offer industry leading benefits including unlimited vacation that Arcadians are able to use to ensure their work life balance. Work alongside and learn from highly skilled and experienced coworkers and teams.

Annual wellness program encourages fitness as a habit. Ongoing learning opportunities to enhance skills and advance careers.

Our commitment is to create a workplace where employees feel supported, valued, and empowered in all aspects of their professional and personal lives.

Your innovative spirit is not just appreciated; it's celebrated.

Culture
Volunteer in local community
We have a compassion club that raises money throughout the year and organizes annual Toys for Tots Drives and Breast Cancer Awareness fundraising programs.
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account plan
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Mass transit and parking FSA plans
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
This is a medical plan perk
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Arcadia we create programs and opportunities that allow connection with one another and bridge the work from home gap. We host themed events, contests with prizes, and provide resources for shared personal and professional interests. We have "No Meeting Fridays" to allow employees time for deep focus work and planning.

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