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Job Category
Customer Success Group

Job Details

Our Solution Architects lead consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. They serve as trusted advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer value.

Solution Architects provide prescriptive guidance to our customers on their Salesforce implementation. They apply Cloud-specific product expertise and serve as the "Salesforce voice" on strategy and design decisions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Senior Solution Architects contribute to thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.

Responsibilities:

• • Advise customers in implementing or optimizing their Salesforce application, which can include technical and functional design reviews, solution prototyping, product demonstrations and feature rationalization, implementation and deployment guidance, current state assessments, and enablement.
  • Serve as a trusted advisor, drive conversations with our customer's IT and business stakeholders armed with best practices for enterprise architecture functions such as Cloud-specific features and functionality, security, performance, requirements analysis and application governance.
  • Deep understanding and extensive experience in leading-edge CRM and Software-As-A-Service (SaaS) solutions specifically supporting Salesforce implementation projects.
  • Play the role of liaison between the customer and the Salesforce internal network of product and process experts. Work with the Salesforce account team to improve customer adoption of our products and services.
  • Build relationships with Customer and manage customer expectations and negotiate solutions to complex problems with both the customer and third-party partners.
  • Contribute to the growth of the Services practice by identifying and leading internal strategic initiatives to grow the consulting practice, serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich Salesforce, customer and partner colleagues

Preferred Qualifications and skills:

• • BA/BS degree or foreign equivalent
  • Relevant implementation experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
  • Proven results leading customer and/or partner success stories
  • Relevant Salesforce certifications and consulting experience are strongly recommended
  • Subject-matter expertise with one or more of the following Salesforce products:
    • Salesforce Sales Cloud
    • Salesforce Service Cloud
    • Salesforce Field Service
    • Salesforce Tableau CRM
    • Salesforce Revenue Cloud
    • Salesforce Experience Cloud
    • Salesforce Marketing Cloud

Leadership Qualities:

• • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
  • TEAM PLAYER: Proficient at collaboration and working with members of a team

For Colorado-based roles: Minimum annual salary of $83,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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