Solution Architect
Publish Date: May 8, 2022
Location:
Dallas, TX, US-US
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Company: Atos
About Atos
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Solution Architect
Location: Remote
Who We Are!
At Atos, we are committed to hiring the industry's top talent. Each employee is hand-picked not only for their skills but for their personality and broad expertise. We are looking for this rare combination of talent that sets us apart in the industry.
Atos helps leading companies make the shift to digital and shorten the fuse to innovation. We combine the expertise of best-in-class consulting with the agility of a groundbreaking technology firm. This multidisciplinary blend of skills allows us to build outstanding digital advantages for our clients. Atos's digital solutions are agile, mobile, rooted in analytics, and built-in the cloud.
As a Solution Architect you are responsible for developing frameworks, tools, methods, and solutions to advance and support practice area growth within your field of expertise. You are recognized as the subject matter expert both internally and with customers developing complex ITO technical solutions as part of an overall solution framework and engagement team. This role will translate client needs into specific technical requirements that are agreed upon contractually and with the line of business members ultimately responsible for operating them; including conceptual services design, detailed costing, contractual statement of work, and SLAs.
Your Life at Atos:
- Design and Architect OSS - On Site Services and Service Desk services as part of a large ITO with supporting technologies while meeting Clients budget and RFP/RFI Requirements. Including the following:
- Develop the tools, methods and requirements to accurately assess risk, value, and architectural direction of opportunities within area of expertise
- Create technical and services solutions that are market competitive as well as targeting specific client needs
- Identify & design innovative options for existing client contracts to ensure client retention during renewal periods
- Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives
- Develop the transformative storyboard translating client's journey from Current Mode of Operation through Future Mode of Operation in alignment with the client's business objectives
- Remain current with new technologies and innovations and recommend new technologies when appropriate. Primary focus should be on integrating automation based on client's requirements & budget allowance
- Maintain certifications relevant to job role
- Understand Atos' offshore plans & strategies and implement accordingly in solution designs
- Create and maintain vendor relationships to stay abreast of technology and maximize opportunities for utilizing these technologies and creating a competitive advantage
- Procure costing information and quotes as necessary for the technical solutions designed
- Contribute to technical presentations, Bill(s) of Material, and Scope of Work contracts for clients, partners and prospects
- Assist in Support of Business Development opportunities as requested
- Serve as the key interface to Service Delivery to assure solution acceptance
Your X-Factor:
- Daily opportunity - leadership will come from Sales leads, Solution Directors, Finance Directors and Bid Managers.
- Expected to provide opportunity-centric Subject Matter Expertise within field of expertise to members of the solution and costing teams.
- Key focus is on developing credibility with clients in face-to-face situations; this is a client facing role.
- Establish good working relationships with all delivery contacts within area of focus
Minimum Requirements:
- 5-10 years operational experience in their practice field. Ideally, seeking candidate with technical expertise in OSS - On Site Services and Service Desk portfolio services. Expertise in Service Desk, Deskside Support, Networking, Technical Integration, Mobile Device Management, Managed Print Services, Tech Bars, Lockers, Vending Machines, Virtual Service Desk, End User Computer Analyitics a plus.
- Proven communication skills (written and verbal)
- Complex or large deal bid experience on national or global basis
- Team Building and Team Selling Skills
- Negotiating Skills
- Detailed IT experience/background
- Excellent communication skills (written and verbal)
- Ability to create and apply costing and pricing concepts
- Bachelor or Equivalent Degree
- Advanced certification in practice area
- Advanced MS Office Skills
Understanding of On-Site Service Methodology
- Experience all channels of service; Onsite, dispatch, depot, OEM, Lockers, Vending, and other channels specific to customer
- Advanced Microsoft Excel skills
- Knowledge of Application Packaging processes
- Knowledge of OS patching processes
- Knowledge of Hardware and Software asset management and tooling
- Knowledge of End User Computer Analytics
- Knowledge of Locker technologies as relating to IT Support
- Knowledge of Vending technologies as relating to IT Support
- Knowledge of Mobility support, including smart phone and tablets
- Certifications can include Windows Desktop Operating Systems, MS Config Manager, Mobile Device Mgmt. (AirWatch, Workspace ONE, Citrix, InTune, ), etc.
- Understanding the overall IT Service Desk methodology with experience and knowledge in the following areas;
- Omni-channel IT support for phone, web, email, chat communications between a user and the Service Desk
- Automated chatbots and virtual agents used to drive down the need for live Service Desk agent support
- Knowledge Management used for automation tools, end users self-service and Service Desk agents
- Various ITSM systems such as ServiceNow, HP Service Manager, Remedy and their respective self service portal capabilities
- Genesys SIP and other VOIP systems including cloud based IVR such as AWS Connect used to route voice calls to the Service Desk
- Advanced Microsoft Office skills in O365, Excel, Word, PowerPoint, Teams, Skype and Visio
- ITIL v3 Foundation certification
Preferred Qualifications:
- Knowledge of Image Management technologies including OSD and MDT
- Knowledge of Real-time client device monitoring and management
- Understanding of Mobile Device Management tools
- Experience in Windows 10 upgrade methodologies
- Knowledge of ServiceNow and Microsoft Process Orchestration
- Experience with Service Integration and Management (SIAM)
- Additional ITIL v3/v4 certifications
- Understanding of Mobile Device Management tools
- Experience in Windows 10 upgrade methodologies
- Knowledge of ServiceNow and Microsoft Process Orchestration
- Knowledge of Hardware and Software asset management and tooling
- Knowledge of End User Computer Analytics
- Knowledge of Locker technologies as relating to IT Support
- Knowledge of Vending technologies as relating to IT Support
- Knowledge of Mobility support, including smart phone and tablets
#LI-US #LI-REMOTE
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.