Solution Architect - Enterprise (Miami)

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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

The Solution Architect Team at Fivetran

Its an exciting time here at Fivetran.  We have grown our revenue, customer base and team very substantially over the past several years. We continue to grow fast and are rapidly growing our Customer Success teams; Customer Support, Account Management, Sales Engineering and starting up a brand new department - Solution Architect Team

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, were in the process of building out our Customer Success function with a mission to retain, activate, upsell and delight our customers. This is one of the most exciting, strategic and quickly evolving teams at Fivetran.

Were looking for a Senior Solution Architect recruit to join our Customer Success team and own a portfolio of high-profile customer relationships from day one. This role could be a great fit if you have experience in Technical Account Management, Solutions Engineering or Technical Customer Success for a software product and experience in the modern data stack. We are still interested to hear from you if you have a different background that you think would make you a great fit.

The ideal candidate lives in the Pacific or Mountain time zone.

The Opportunity

At Fivetran we see Customer Success as a key growth function of the business, with Solution Architects helping drive a technical perspective helping us be more holistic with our customers. We dont see Customer Success merely as a retention function but as a key to exceeding our ambitious Net Revenue Retention targets, driving adoption across our customersorganizations.

On a day to day basis, you will completely own a portfolio of strategic accounts and provide ad hoc assistance to smaller accounts.  These accounts will be across multiple verticals and located across North, Central and South America. You will own the customer relationship from a technical perspective, from onboarding through to continued adoption and usage. From initial activation, you will help our customers translate complex business needs into data driven solution designs on top of, working alongside our Sales Engineers and Account Managers as new opportunities arise.. You will work collaboratively with stakeholders at your accounts to map and realize the value they want to derive from our platform, driving wider institutional adoption of Fivetran as you go. You will serve as the internal voice of your customers and become a go to technical resource internally and externally.

In addition to working directly with and on behalf of customers, Senior Solution Architects will be looked to for raising the technical knowledge level of many different internal roles.  As a highly proficient practitioner in the data engineering and analysis domain, Senior Solution Architects become the top practitioners and authority on use of Fivetran within a complex modern data stack and be a voice of the customer cross departmentally to our product and marketing teams.

As a Lead Solution Architect at Fivetran, you will:

  • Actively serving as a technical advisor to a portfolio of assigned accounts including major consumer, prosumer and B2B brands.
  • Working on new customer onboarding to map their business needs and design solutions tailored to their use cases and needs.
  • Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of Fivetran adoption and beyond.
  • Develop collaboratively with our Sales Engineers, Support Engineers and Account Managers the technical artifacts that support organisational success of usage of Fivetran
  • Proactively identifying opportunities for upsell and account expansion and ensuring where this requires wider implementation of our product that this is technically and commercially sound.
  • Share your domain experience and create playbooks, knowledge assets and semi-formal training for various internal technical roles.
  • Identify product feedback from customers, spotting trends and surfacing to help shape product roadmap
  • Act as a coach and mentor to junior team members

What you'll bring to the table: 

  • Experience helping grow a team of technologists, including coaching and mentoring junior team members, creating thought leading content, and collaborating to drive toward goals you help define.
  • You are a highly experienced technologist with unique views and perspectives on the value of technology in general and data more specifically, you educate those around you
  • You work well with other organizations within your company, driving successful delivery of cross-departmental initiatives
  • Data is your thing. A solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies
  • You understand people. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly
  • Confidence is key. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with technical and business subject matter experts
  • Business challenge? Let me help. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data
  • You CAN see the needle in the haystack. As a trusted advisor to our clients you will be pivotal in spotting new opportunities where Fivetran could add even more value to our customers.
  • Experience and acumen in multiple areas of modern technology and the modern data stack.  This includes SQL expertise, knowledge of cloud data warehouses, cloud provider services (AWS, Google, Azure), ETL/ELT tools, data modeling/engineering, data science/machine learning, api consumption, scripting (python preferred), general networking knowledge and cloud SaaS applications (Zendesk, Salesforce, Marketo, etc…).
Perks and Benefits:
  • 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
  • Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
  • Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
  • 401k match program
  • Eligible donation match program
  • Monthly cell phone stipend
  • Work-from-home equipment reimbursement for your home office setup!
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team building activities
  • Commuter benefits to help with transit and parking costs
  • Employee Assistance Program (EAP)
  • Referral Bonuses
  • Stock equity -- every employee is granted stock options when they walk in the door   
  • Annual Camp Fivetran trip that brings together every employee from around the world

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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Candidate Location Eligibility:
Colorado, CO
San Francisco, CA

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every yea
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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