Highspot
Highspot increases the performance of your sales teams.
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Solution Architect, CRM- Remote at Highspot

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About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role
As a Solution Architect, you’ll be working directly with our biggest and most complicated customers alongside a Services Team Member. Beyond just providing technical details, you will guide and coach both internal and external teams towards a sustainable design, tailored to the customer’s needs. Ideally, you are a detail-obsessed technical guru who is drawn to solve big, complicated problems. At Highspot, every customer problem is our problem - this excites you knowing every day will present new challenges and opportunities to learn. You want to invent the future and share it with the smartest people you know - your colleagues. You thrive on delivering for customers and making the room smarter. You know that ambiguity means the opportunity to build something amazing, and you’re curious about what’s around the next corner.

This is a post-sale delivery role, post-sale experience is required.

What You'll Do

  • Provide thought leadership and architectural guidance alongside a Services Team Member on implementations with our largest/strategic customers, particularly focusing on optimization of CRM integrations
  • Quickly become a SME on the Highspot product and partnerships, providing technical training/guidance/best practices to customers and internal resources
  • Manage Enterprise customer escalations and provide thoughtful technical guidance
  • Represent Highspot Services in complex pre-sales deals by providing functional and technical consultation
  • Collaborate very closely with the product management team; be the voice of Customer experience to influence product roadmap
  • Be a thought leader on the services team and beyond - this is a senior level independent contributor role with broad visibility

Your Background

  • 7+ years working with technology companies or in technology consulting
  • 5+ years working with SaaS products and technologies
  • Deep understanding of cloud authentication and security best practices
  • Demonstrated ability to understand and articulate information architecture and taxonomy best practices
  • Demonstrated ability to quickly establish rapport, trust, and partnership with a wide variety of customer business stakeholders including C-suite, manager-level system owners, and system administrators
  • Deep understanding of CRM (Salesforce.com, Dynamics 365) architecture and administration
  • Functional understanding of data analysis and database architecture (SQL and NoSQL structures)
  • Experience leading complex technology deployments post-sale, including with a diverse non-technical audience
  • Demonstrated experience with provisioning new technology to sales managers and leaders
  • Proven ability to manage multiple projects at once and deliver for internal and external stakeholders
  • Proven ability to learn new skills and technology quickly and independently

  • Preferred
  • Salesforce.com Certification/s (Administrator, Architect, Developer, Sales Cloud Consultant/s, etc)
  • Experience developing against APIs (Salesforce or other)
  • Experience with mobile app development and troubleshooting
  • Experience developing IT and cloud infrastructure
  • Experience with Sales Enablement industry

This position is available either in-office or remote, as applicable, at the following locations:

  • Arizona- Remote
  • Arkansas- Remote
  • California- Remote
  • Connecticut- Remote
  • Florida- Remote
  • Georgia- Remote
  • Idaho- Remote
  • Illinois- Remote
  • Maryland- Remote
  • Massachusetts- Remote
  • Michigan- Remote
  • Minnesota- Remote
  • Missouri- Remote
  • New Hampshire- Remote
  • New Jersey- Remote
  • New York- Remote
  • North Carolina- Remote
  • Ohio- Remote
  • Oregon- Remote
  • Pennsylvania- Remote
  • Texas- Remote
  • Utah- Remote
  • Virginia- Remote
  • Washington- Remote
  • Washington, D.C.- Remote
  • Wisconsin- Remote
  • #BI-Remote

Benefits
Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • React.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • AirtableManagement
    • WordpressCMS
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen
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What are Highspot Perks + Benefits

Highspot Benefits Overview

At Highspot, our people are at the core of everything we do, so we’ve designed a comprehensive benefit plan that includes perks that foster our people-first culture. These include medical, dental, vision and even pet insurance for your furry friends, plus much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Highspot's Employee Circles are organically grown groups of Highspot employees that meet to advance a cause. Circle causes can range from elevating women in tech to volunteerism & philanthropy.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Highspot will offer voluntary pet insurance with Nationwide, where you can insure your dog, cat, avian or exotic pets with this benefit.
Wellness Programs
Discounts for ClassPass Membership that includes everything from workout classes to massage.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program

An Insider's view of Highspot

How would you describe the company’s work-life balance?

There are times where we work the longer days. With that said, Highspot has created an environment of incredibly supportive people and culture that makes sure you care for yourself and family above all. We get a recharge Friday every month, we close our offices for the last week of the year for the Holiday season and we get unlimited PTO!

Mounir

Solution Architect

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.

Kelly

Senior Visual Designer

What does career growth look like on your team?

The opportunities for career growth was one of the reasons I joined Highspot. On the Services Team you can move all the way up to a Principal Services Executive or a Solution Architect role for those with deep product knowledge and interest. Alternatively, Highspot does a great job of supporting employees on their Managerial journey as well.

Malaika

Services Executive

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.

Robert

CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.

Marissa

Senior Content Marketing Strategist

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