Software Test and Tech Support Engineer (Hillsboro, OR) at Edwards Vacuum (Portland, OR)

| Portland, OR
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We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Software Test and Tech Support Engineer (Hillsboro, OR)

The Role:

The Technical Support Engineer is responsible for providing the highest levels of field service support which will directly drive the development and growth of Edwards sales and service business. Areas of support typically cover installation, commissioning, and troubleshooting of all Edwards Smart Thermal Management Solutions (TMS) products, with key areas of focus being Safety, Quality and Customer satisfaction. This particular role will have a focus on Smart TMS software support and testing.

What We Expect of You?

Principal Accountabilities
  • Work with Training & Development and Software teams to manage relevant internal and customer training programs.
  • Provides guidance to end users about equipment maintenance practices and schedules.
  • Assists Edwards service and customer technicians with trouble shooting through a tiered escalation path.
  • Understand log files, debugging info, and work closely with the software team to drive solutions for field issues.
  • Be the liaison between the Edwards service team and Edwards Engineering and software developers.
  • Supports installation, commissioning, and decommissioning of all Smart TMS products.
  • Be part of the software release process and be responsible for the software release documentation targeted for Edwards service team and the customers.
  • Provides technical and sales support to customers through Service, Applications, or Sales Management.
  • Solicit and distribute product and software feedback from Field Service Engineers.
  • Participate in engineering activities by providing field service inputs and perspective, site & customer requirements, typical use scenarios.
  • Provide first article product and software usability assessments

Education level
  • Associates Degree or 2 years relevant experience in a Mechanical, Electro-Mechanical or Electronics discipline.

Knowledge areas/Skills
  • Knowledge and experience of the principles of electrical or mechanical component constructions and assembly.
  • Knowledge/exposure and/or experience with the principles of software engineering and SDLC.

Other requirements
  • Exposure or proficiency in any of the software programming languages (Python, etc)
  • Ability to manage and prioritize activities and workload.
  • Excellent communication skills.
  • Advanced troubleshooting capabilities and the ability to fault find in a logical manner through to resolution of issues.
  • SAP experience a plus

What you Can Expect of Us?

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website:

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
More Information on Edwards Vacuum
Edwards Vacuum operates in the Other industry. The company is located in Chandler, AZ, San Jose, CA, Albany, NY and Hillsboro, OR. Edwards Vacuum was founded in 1919. It has 2903 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 11 open jobs at Edwards Vacuum, click here.
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