Software (Technical) Support Engineer III - New College Graduate - (E3) Remote US at Applied Materials

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Applied Materials AGS Automation Products Group is hiring a software technical support engineer to support product development, customer deployment and services for Applied SmartFactory® and SmartFactory Rx® automation products and solutions in the areas of equipment performance and advanced process control. Candidate will be responsible for the deployment and support of Applied E3 Products & Solutions (E3 FDC, R2R, SPC, eCAP, RMS, EAP, Integration). Preferred domain expertise in the areas of SPC , FDC, eCAP.

Additionally, candidate will drive continuous improvement, help improve knowledge base management, and seek opportunities to build organizational efficiencies using technology, AI, machine learning, automation, and optimization.

Key Responsibilities
  • Implement Advanced Process Control (APC) solutions featuring SmartFactory Fault Detection, Run-to-Run, Statistical Process Control, Equipment Automation as well as SmartFactory Rx Analytics and Control solutions
  • Deploy and support new solutions and products with product engineering team to address market demands
  • Coordinate with customer's internal teams to deploy and optimize control solutions to achieve factory KPIs
  • Coordinate with systems administration and IT teams on developing and deploying control solutions.
  • Present technical information to customers including technical contributors and managers.
  • Create and implement software training and/or demonstrations
  • Project management tasks
  • Perform software installations
  • Knowledge base contribution/management
  • Respond to customer requests for proposal (RFP)
  • Develop and deliver statements of work (SOW)
  • Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, 5-Whys.

Key Skills and Experience:
  • Two years of experience working in semiconductor, pharmaceutical, solar, or chemical manufacturing.
  • Experience with factory automation applications with specific experience in process control
  • Process control expertise such as time series analysis, model predictive control, multivariate modeling, optimization, R2R, SPC, and FDC
  • Understand complex factory automation systems.
  • Project management skills with ability to work on multiple projects concurrently.
  • Expert in application of E3 products or similar for implementing process control
  • Working knowledge of databases and use of SQL for data collection & manipulation.
  • Working knowledge of programming and scripting languages such as R, Python, C#.
  • Working knowledge of data analysis platforms such as Tableau, Microsoft SSRS, JMP, MATLAB
  • Experience explaining technical concepts to Sr. management and managing diverse requirements among multiple stakeholders.

Other Functional Knowledge
  • Software expertise - familiarity working with enterprise automation software running on Windows/Linux platforms with Oracle, KdB databases
  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

  • Education and Experience
    • BS, MS or PhD degree in engineering field
    • 2 years of experience in factory operations


Bachelor's Degree




Years of Experience:
4 - 7 Years

Work Experience:

Additional Information

Yes, 20% of the Time

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
More Information on Applied Materials
Applied Materials operates in the Semiconductor industry. The company is located in Santa Clara, CA and Gloucester, MA. Applied Materials was founded in 1969. It has 23282 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 67 open jobs at Applied Materials, click here.
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