Software (Technical) Support Engineer II (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Applied Materials, an American multinational with Headquarters in Santa Clara - Silicon Valley California, is the world's leading company in the supply of innovative machinery, services and software used in Semiconductors' production, flat screen monitors and within the Photovoltaic-Solar.

Our technologies contribute to making products such as smartphones, flat-screen TVs, solar panels and A.I. increasingly accessible to consumers and traders around the world.

We are looking for a Software (Technical) Support Engineer to increase the Team in Phoenix, AZ.

Key Responsibilities
Software System Troubleshooting - Microsoft/Networking/Applications (Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)
• Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
Software Installation & Imaging (Install & configure SW & images on ELS / NPI / FIF tools - Document & perform first of kind installs on HVM tools - Develop & train on Software procedures)
Software Test & Validation (Collect & Incorporate Customer specific test scenarios -Construct simulators for testing & troubleshooting - Execute test plans to Validate Software release)
Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
• Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend AMAT classes in designated product line and external classes for third-party software.
• Customer Engagement & Training (Foster Customer trust in AMAT Software - Consult on Factory Automation (FA) scenarios - Resolve questions on tool operations & settings)
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Technical Competencies:

1. Basic Understanding

2. Working Experience

Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);

Equipment Factory Automation Support (1); Customer Software Simulations (1); AMAT Product Development Life Cycle (1); Troubleshoot Software Issues (1); Track Software Performance (1)

Other Competencies:

Service Excellence (1); Project Management (1); Problem Solving (2); Present Field Issues (1); New Product/Feature Documentation (1); Develop Customer Relationships (1); Customer Service Management (1); Communication (1); Accuracy & Attention to Detail (1)

Business Expertise
• Understands key business drivers; uses this understanding to accomplish own work in autonomy

Problem Solving
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills
• Explains complex information to others in straightforward situations
• Customer Management capabilities

Education: Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 2 - 4 Years

Travel: 25%

Languages: English


Bachelor's Degree




Years of Experience:
2 - 4 Years

Work Experience:

Additional Information

Yes, 25% of the Time

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
More Information on Applied Materials
Applied Materials operates in the Semiconductor industry. The company is located in Santa Clara, CA and Gloucester, MA. Applied Materials was founded in 2022. It has 23282 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 449 open jobs at Applied Materials, click here.
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