Software Support Engineer II at NCR Corporation (Atlanta, GA)

| Atlanta, GA
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About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

The Software Support Engineer II works in a deep level technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership. The successful candidate would work in a fast-paced environment.

Training will be provided to ensure the successful applicant has a full understanding of the NCR Interactive Services software stack and solutions.

The role involves various areas of scope including:

  • Supporting a customer base ranging from multi-national financial institutes to local community banks
  • Support and ownership of our Interactive Teller software solution issues, debugging to product and component/configuration level
  • Multiple issues of varying complexity and stage of investigation to be managed at any given time to the satisfaction of the relevant customers

The successful candidate should display the following competencies:

Technology and Engineering Skills:
  • Ability to start and investigate issues outside of familiar technical areas with minimal assistance
  • Ability to research problems with no known solutions and design solutions for identified problems
  • Ability to understand the engineering processes, principles, methods, and techniques
  • Problem Solving/Decision Making
  • Communications skills (both verbal and written) with the ability to communicate detailed points to relevant audiences
  • English communication, written and oral, must be of a very high standard to support the various regions/countries
  • Additional language skills - Optional
  • Ability to learn about our solution in order to gain the technical acumen and solutions
  • knowledge to extract and request relevant details as part of investigation
  • Taking lead of the technical direction of investigation with minimal guidance
  • Ability to analyze relevant logs and tracing and extract relevant details and understand the relationship of the details
  • Recreation of issues as required, ensuring vital and relevant details are recorded
  • Required to document investigation details and path clearly and concisely
  • There will be a requirement to provide cover 7x24 hour on call support and work shifts to cover different time zones which may include Saturday.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
More Information on NCR Corporation
NCR Corporation operates in the Fintech industry. The company is located in Atlanta, GA. NCR Corporation was founded in 1884. It has 36000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 4 open jobs at NCR Corporation, click here.
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