Software QA Engineer II

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At TigerConnect, we’re on a mission to transform and improve communication and workflow in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we believe is possible with the right group of dedicated, thoughtful trailblazers. Today some of the largest organizations rely on TigerConnect to send millions of messages every day, and to sleep well at night knowing their messages are safe. We’re a fun, hungry, innovative group of people who are passionate about transforming the way individuals and organizations communicate.

TigerConnect - the leading provider of HIPAA compliant messaging and workflow optimization tools for the healthcare industry - is seeking an experienced Software Quality Professional to join our team in our newly established satellite office in Mexico. As a remote employee initially, this individual’s primary responsibilities will be developing test plans, executing testing, evaluating and reporting test results, performing automation scripting to support multiple platforms, and generating measures to ensure the highest level of product quality.

The QA Engineer II will work on mobile and web applications from an end-to-end perspective and will work cross-functionally with an integrated team of developers, product managers, project managers and designers for test planning, test development, product verification, validation and participating in automation efforts.

What You'll Own:

  • Analyze user stories and technical requirements for validity and proper user experience
  • Develop and write software test plans that cover functional and performance testing both at an integration and system level
  • Perform functional testing at an Integration, System, and User Acceptance level
  • Participate in automation and provide recommendations to continually improve QA processes
  • Partner with the development team throughout the lifecycle of software development from requirements gathering to live support
  • Participate in the defect workflow for your team
  • Identify and drive opportunities to improve our testing processes across multiple platforms
  • Perform testing on various mobile devices, web applications and operating systems

What You Bring to the Table:

  • Strong experience in mobile application testing (previous experience or familiar with web testing)
  • Working experience with Automation Frameworks, Tools and languages (i.e. Appium, javascript, Jenkins, Sauce Labs) 
  • Familiar with Xcode and Android studio for emulators use
  • Working experience of API automation and ability to create methods that utilize the product APIs
  • Ability to develop, write and execute test plans and test cases based on design specifications and requirements
  • Experience with debugging tools (e.g.Charles)
  • Working knowledge of JIRA, Confluence and TestRail
  • Strong analytical skills and attention to detail
  • Excellent written, verbal and interpersonal communication skills
  • Energy and positivity to contribute to the TigerConnect culture
  • Work autonomously on assigned tasks
  • Strong desire to learn and take ownership of new tasks and challenges outside of their immediate skill set
  • Familiarity or understanding of system architecture as it relates to testing and collaboration processes

What You’ve Accomplished:

  • 2+ Years of mobile and web software testing experience along with participating in automation
  • Good knowledge and understanding of the Software Development Life Cycle
  • Experience in Agile Scrum Development Model
  • Hands-on, proactive, results-oriented and able to operate effectively in a high-growth, fast-paced work environment

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits

Why We’re Different:

  • We are the largest provider of clinical communication and collaboration solutions in the U.S.
  • We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
     

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.

TigerConnect Applicant and Employee Privacy Notice

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Candidate Location Eligibility:
Austin, TX
Chicago, IL
Colorado, CO
Dallas-Fort Worth, TX
Indianapolis, IN
Jacksonville, FL
Los Angeles, CA
Phoenix – Mesa – Scottsdale, AZ
Portland, OR
Salt Lake City, UT
San Diego, CA
Seattle, WA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • dotnetLanguages
    • ElixirLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ErlangLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • ZoomCollaboration
    • TigerConnectCollaboration

An Insider's view of TigerConnect

What does your typical day look like?

One of my favorite things about TigerConnect is the transparency and openness of the company. We kickoff each week with a company all-hands where the strategy and vision are discussed.

Everyday is different - while some companies are slowing down, TigerConnect is accelerating which means more projects and the ability to really make an impact.

Les

Sr. Web Developer

How has your career grown since starting at the company?

Leadership at TigerConnect always encourages me to expand and apply my knowledge into other areas. I applied myself to work on projects across all platforms with cross-functional teams. This helped me grow from QA Eng to Sr. QA Eng and then to the Mobile QA Manager. I've always liked to explore, learn and grow and TigerConnect allows me to do that.

Yelena

Mobile QA Manager

What kinds of technical challenges do you and your team face?

My team is responsible to provide product support for our customers. We have to be empathetic and understanding of their situations and able to provide in-depth knowledge of our products and their functionality. To accomplish this, we ensure training and documentation is current and have designated SMEs for the products and services we offer.

Jose

Sr. Director, Client Care

What are TigerConnect Perks + Benefits

TigerConnect Benefits Overview

- Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
- Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
- Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
- LinkedIn Learning License for you to continue self-paced learning
- Flexible time off policy for salaried employees with no limit on the number of days off
- Life Insurance coverage
- Additional Voluntary Insurances (legal, pet and critical illness)
- Exclusive discounts for destination travel, restaurants, and much more

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person all-hands provided for local employees and zoom option is available to all other employees globally.
In-person revenue kickoff
Employee awards
Flexible work schedule
Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to _12__ weeks of parental leave for the primary caretaker.
Family medical leave
Company sponsored family events
TigerConnect sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
TigerConnect provides weekly Wednesday Food Trucks and a fully stocked kitchen with various snacks, breakfast and lunch foods.
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
TigerConnect offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Lunch and learns
TigerConnect hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Our mentorship program includes : 1-to-1 programs, Cross-department programs, Leadership mentoring.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We have paid industry certifications available.
Personal development training

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