See yourself at Twilio

Join the team as our next Engineering Manager, Email Platform - Reseller Integration

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are seeking an engineering leader to join us as the Engineering Manager of the Reseller Integration team. We work closely with stakeholders and product teams to implement sales channels for all of Twilio Email Platform. The Reseller Integration team is responsible for defining and maintaining the core leveraged functionality for partner integrations supporting implementation of internal systems including accounts, offerings, and billing. We are also redefining our partner integration APIs that allow resellers to integrate more quickly and effectively with Twilio Sendgrid.  

Responsibilities

In this role, you’ll:

• Manage and support a team of back-end engineers through professional and personal development, providing opportunities for professional growth and development. 
• Be responsible for hiring and retaining great people, mentor through candid, caring, and timely feedback, and lead the team to consistently deliver.
• Distill complex thoughts and concepts simply by being articulate and concise in written and verbal communication.
• Champion Agile methodologies and core values to facilitate optimized execution and continuous delivery for the team.
• Instill an ownership culture within your team, delivering operationally mature systems that are highly available, resilient, and maintainable.
• Drive accountability around identifying, tracking and communicating team-level KPI’s, SLA’s and SLO’s.
• Partner with amazing architects, product and program managers and along the way to move big rocks for Twilio.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of relevant experience or equivalent combination of experience and education. 
• Demonstrated experience leading/mentoring engineers, and teaching proven practices that help teams grow.
• Architecture and systems vision and the ability to communicate, advocate, and execute with your team on that vision.
• Technical savvy and experience with the cloud, API’s, and enterprise software. 
• Success at participating in cross-functional teams; naturally collaborative but decisive when needed.
• Strong influential and persuasion skills to manage Right vs Right Now engineering decisions. Strong belief in automation over toil.
• Demonstrated record in unblocking teams and projects, delivering against product roadmaps.
• Good knowledge of Agile methodologies and best practices, with experience facilitating scrum teams.

Location 

This role will be located in our Denver, Colorado office and U.S. remote candidates will also be considered.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $127,960 - $182,800
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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