Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

About the Role

You will lead a strong engineering team to build out the platform to improve the commerce experience for Outreach customers, increase efficiency of revenue operation for the business, and accelerate revenue growth and improve profitability of Outreach. You have the opportunity to define the charter, products, and technology. You will invent the technical foundations of Outreach’s commerce platform, which will deliver direct, measurable, and significant financial and customer impact.

About the Team

The Monetization Services is a recently established team set to build out the first technology platform to execute monetization strategies across an expanding portfolio of Outreach products. We enable flexible subscription and consumption pricing models and product offering choices. We provide frictionless and seamless experience for customers to try, purchase, and grow their use of Outreach. We build a robust platform to empower Outreach to easily, reliably, and smartly monetize our innovations, from licensing to usage metering to billing. We create a feedback loop through capturing massive data regarding how customers use our products and learn to optimize the strategies and accelerate the impact.

We embrace a culture of delivering high impact as a nimble, collaborative, and sustainable team. We encourage exploring new ideas and experimenting with modern solutions and technologies to simplify and improve outcomes. We champion a trusted, transparent, and inclusive environment where each individual is empowered to lead and contribute with strong ownership but low ego. We create software with craftsmanship; we write high quality code, we design architectures that are extensible and maintainable, and we create products that customers love and we are proud of.

Your Daily Adventures Will Include

• Build a high-performing team with a culture of ownership, growth, impact and trust
• Coach, and mentor your team to be autonomous and to deliver to business results with high quality
• Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities
• Define and track key performance metrics for your team
• Collaborate closely with recruiting to define job requirements, interview candidates, and build the team
• Collaborate closely with recruiting to interview and hire strong talents

Basic Requirements

• 3+ years of management experience with software engineering team
• 6+ years of software development experience on backend, distributed systems
• Previous experience mentoring and growing an engineering team
• Demonstrated success owning and delivering on problem statements from start to finish
• Demonstrated success bringing clarity to problems and bring simplicity to solutions
• Demonstrated strong growth mindset and earned trust with team and cross functional partners
• You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Preferred Requirements

• Proficiency in working with services written in Golang is highly desirable 
• Experience with our technical stack: React, Typescript, Ruby on Rails, Node.js, Elixir, ElasticSearch, MySQL, AWS, Docker and Kubernetes

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status