We are ExtraHop. We're on a mission to provide security teams with the intelligence they need to confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks. Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a sense of humor. Are you ready to help us reclaim the upper hand?
Do you wish you came to work excited to tackle new problems every day? When you encounter product glitches are you curious about the underlying layers of code and infrastructure that caused the issue? Are you able to apply advanced analytical and technical expertise to resolve highly complex systems-level customer issues?
We are looking for a creative, customer-focused problem solver who has strong communication skills, a software engineering mindset, and enthusiasm for new technology. In this role you will perform root cause analysis and help resolve customer issues, as well as create tooling to improve resolution times, monitoring, and reporting.
Duties & Responsibilities
Work closely with other engineers to identify and resolve complex customer issues in an expedited manner and develop processes to quickly resolve similar cases.
Partner with Engineering, QA, and Support teams to complete the development lifecycle by sharing your research about real customer experiences to improve test methodologies, coding decisions, and support responses.
Ensure cloud operations and functionality are well monitored and managed.
Build tools to analyze system data, fix customer deployments, and patch active code.
Manage communications with the Support team, management, and customer advocates throughout the solution workflow.
Have the flexibility to change focus as incidents and priority dictate, and have the follow through needed to solve back-burnered issues.
Troubleshoot and suggest solutions to improve performance and scale bottlenecks.
Required Skills & Experience
Bachelor’s degree or equivalent experience in computer science, engineering, or information technology.
Experience with testing, supporting, deploying, or developing large-scale enterprise and SaaS applications.
Hands on experience with cloud infrastructure, services, and tooling, such as AWS, GCP, and Azure.
Excellent communication skills with internal and external customers.
Experience with product-development life cycles and handling customer product concerns.
Desired Skills & Experience
3 years professional software experience in a Unix-based environment.
Understanding of TCP/IP networking.
Familiar with managing and maintaining container technologies for high availability and scale.
Knowledge of building scalable and high-performance software applications and systems.
Familiarity with embedded systems or other systems-level development.
Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP.
Cyberattackers have the advantage. ExtraHop is on a mission to help you take it back with security that can’t be undermined, outsmarted, or compromised. Our dynamic cyber defense platform, Reveal(x) 360, helps organizations detect and respond to advanced threats––before they compromise business operations. We apply cloud-scale AI to petabytes of traffic per day, performing line-rate decryption and behavioral analysis across all infrastructure, workloads, and data-in-flight. With complete visibility from ExtraHop, enterprises can detect malicious behavior, hunt advanced threats, and forensically investigate any incident with confidence.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. In 2020, we’ve already been named a “Best Place to Work” by Inc., Computerworld, BuiltIn Seattle and Seattle Business Magazine, and we’ve been named to Wealthfront’s Career-Launching Companies list for the last four years. Forbes named ExtraHop to its 2020 AI 50 List, as well as the list of “20 Best Cybersecurity Startups to Watch.” In 2019 and 2020, JMP Securities put ExtraHop on its Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. SC Media has named ExtraHop an Industry Innovator for enterprise network detection and response for the past two years.
We offer compelling benefits* to our employees, including:
- Health, dental, and vision benefits
- Generous Paid Time Off and Holidays + Paid Volunteer Time
- FSA and Dependent Care Accounts + EAP where applicable
- Educational Reimbursement
- 401k with employer match or Pension where applicable
- Pet Insurance (US only)
- Generous Parental Leave
*Benefits outside of the US vary by region.
We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats. Ready to join us?