Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services.  From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth.  We are looking for a talented resource, who is comfortable working multiple appropriately prioritized issues and/or projects at a time.   One who desires to be a part of this global dynamic retirement technology team where they will grow personally, technically and professionally.

Job Summary:

Develop and maintain AWS connect applications supporting external clients. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements. • Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance. • Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Provide AWS/Connect production support such as research fraud calls, troubleshoot call flow issues, data issues, etc.

• Other related duties assigned as needed.

What you Bring:

• AWS Connect, IVR (AWS Lex, Poly)

• AWS – Lamba, Fargate, ECS, EC2, Dynamo Db

• Pindrop for Biometrics Verint for Workforce Management

• Cyara for automated and load testing

• Development skills – Node.js, React, Java

• Strong SQL, DB skills

Education, Work Experience and Skills:

• MIS degree or the equivalent of education and experience 

• 5+ years of related experience, as described above 

• Good communication and presentation skills to business stakeholders

• Able to be innovative and work independently