Software Engineer / Senior Software Engineer - Back End - Real-Intent

| San Francisco, CA
Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a Software Engineer / Senior Software Engineer - Back End. Working within Product Engineering, your mission will be to play an active role in recommending adjustments to resolve software issues, improving the functionality of existing software, and ensuring that the design, application, and maintenance of software meets the quality standards of the company. You should also be able to mentor, guide and train other engineers. You should be able to evaluate the product requirements, time limitations and system limitations when developing software and be up to date

Responsibilities:

  • Develop creative solutions and write technical design based on the requirements
  • Work closely with peer teams to ensure that applications are written to allow for overall system performance
  • Assist in tuning and optimization
  • Develop and execute unit tests for product components • Perform peer code reviews and provide feedback
  • Promote high quality, scalability, and timely completion of projects
  • Perform peer code reviews and provide feedback
  • Apply Agile approach to coordinate development and determine project scope and limitations
  • Debug and resolve issues reported in production deployments
  • Work with the product management team to discuss application features and develop solutions as per the requirements provided
  • Design, implement, and maintain Java applications that are often high-volume and low-latency, required for mission-critical systems
  • Contribute to all phases of the development lifecycle
  • Develop well-designed, efficient, and testable code
  • Support continuous improvement

Requirements:

  • Bachelor’s degree in engineering, CS or equivalent experience
  • 5+ years of professional software development experience
  • Programming experience in either Java or GoLang including object-oriented design
  • Good understanding of Data Structures, algorithms and their applications
  • Fully and completely understand system interdependencies and limitations
  • Assist directly and indirectly in the hiring process and development of technical talent
  • Excellent written and verbal communication skills

Preferred qualifications:

  • Experience in Core Java, J2EE, Spring, ORM
  • Experience in building scalable core-java applications, Web Applications and Web Services
  • Experience in building microservices
  • Extensive experience in developing and consuming REST APIs
  • Experience in Kafka distributed messaging
  • Hands-on experience in Redis
  • Experience in profiling applications



Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

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