Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA) is looking for a dynamic, motivated Software Engineer with Python or Java with 2+ years full-time experience who is passionate about writing enterprise-grade, production ready code and has DevOps experience. This position is based in Palo Alto, CA.

In this role, you join our leading-edge AI/ML engineering team to harness the power of Speech Processing, Conversational AI and Automation to build a unique platform and solution offering we call Conversational Service Automation (CSA), to power the next generation AI driven Customer Service.

Responsibilities:

• 2+ years full-time software engineering experience
• Design, build, and deploy new applications in a microservice oriented architecture
• Build connectors to external data sources, and SaaS services like Amazon Connect, Twilio
• Embrace a quality-first approach and Test-Driven Development (TDD)
• Build, deploy, and maintain CI/CD pipelines
• Containerize Microservices
• Collaborate closely with cross-functional teams like the Data Science team

Qualifications:

• Strong programming skills in one of the popular programming skills: Java, Python
• 2 - 5 years of development experience in full-time role.
• Full stack development with JavaScript, CSS3, and frameworks like React JS, Angular
• Hands-on experience with Docker and Kubernetes.
• Experience with CI/CD pipelines
• Experience building micro-services is a plus
• Experience with a cloud infrastructure platform AWS or GCP is a plus

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com