Software Engineer - Jira/Confluence Admin (Remote) at Ascend Learning

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Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless, with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA, with additional office locations and remote workers in cities across the U.S. and in the U.K

We are searching for a Jira/Confluence Administrator in our Enterprise Applications organization. The Jira/Confluence Administrator will have responsibility for administration support and maintain Jira and Confluence. Projects may vary and include the following: upgrades, supports, security patching, and integration with other enterprise applications such as CRM, marketing, financial systems, HR systems, customer service, collaboration, cross-functional process improvement initiatives and more.

Responsibilities & Duties:

  • Responsible for administration support and maintain Atlassian Jira, and Confluence. This includes upgrade, security patching, etc.
  • Responsible for project work involves Jira and Confluence. This includes integrating Confluence/Jira instance from acquisition into our on-prem instance, and integration request from other platforms (CRM, etc) with Jira/Confluence.
  • Develop short-term tactical and long-term strategic goals for implementing Jira/Confluence services within the organization.
  • Work closely with other program manager to develop program strategies
  • Assist in software upgrades, security patching, and performance tuning
  • Follow company processes such as workload prioritization, project management, changing management process and service management.


Required Skills:

  • Bachelor's degree in a computer related field and/or equivalent work experience.
  • 3+ years of administration experience with Jira on-prem, Confluence on-perm, Jira online and Confluence online.
  • 3+ years of experience with JQL and/or MS SQL/MySQL.
  • 3+ years of experience integrating Jira, Confluence with other applications using REST APIs and using/extending REST API using Java for Jira/Confluence.
  • 3+ years of Experience with Windows administration, Linux administration.
  • 1+ years of experience in a Scrum or Kanban environment.
  • Excellent problem-solving skills and an ability to translate a business scenario into a technical solution. Excellent verbal and written communication skills.
  • Must be a self-starter with a strong work ethics and be able to work independently as well as collaboratively under critical time frames with maturity, dependability, and a great attitude.
  • Experience with SharePoint Administration with SharePoint 2013 on-prem, and SharePoint online is preferred.
  • Programming experience in web development with .Net/.NetCore and Javascript would be very nice to have.


Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.Exceptions to the vaccine requirement may apply for employees living or working in Montana.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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More Information on Ascend Learning
Ascend Learning operates in the Edtech industry. The company is located in Burlington, MA. Ascend Learning was founded in 2022. It has 4020 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 54 open jobs at Ascend Learning, click here.
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