Software Engineer, Full Stack Development at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience

Customer Experience Technologies (CXT), led by Rick Rioboli, EVP and Chief Information Officer, is responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience.
Job Description

About the Team:

The Enterprise Software Development and Platform Engineering organization is focused on developing and delivering technologies that enable the Comcast Workforce. This team works to improve and enhance the technology in your work life as friendly and easy to use as the technology in your personal life.

Who does the Architect work with?

The architect will be considered the technical owner of the platform and work very closely with the business owners, product managers, functional teams, technical teams, QA teams as well as the hosting vendor, Unity. Our team is responsible for the availability, performance, release management and security of the platform so would be required to work with engineers and architects within and outside our organization.

What are some exciting things you will be doing?

In this role, the architect would support the operations and development activities of our MySource platform. This cloud-based system is a sales communications platform coupled with a content management system which is used to publish and target relevant content for our users. This platform is designed to support a one-stop-shop experience providing content that is personalized, current, relevant, and important. In this role, the candidate would be encouraged to innovate and always be seeking ways to improve the user experience.

This role would also be responsible for supporting our various integrations with underlying systems such as Workday, NDW, Teradata, Globalscape, Microsoft Azure, SharePoint, Yammer, ServiceNow, Cloud Foundry, and Xfinity Xchange.

Where can you make an impact?

This software/system and its related components have a direct impact on Comcast Cable through its sales and care agents. This platform is used to help influence the behaviors, inform, and educate our field agents across our residential and commercial sales channels. The platform is configured in a way that improves the user's experience by targeting their assigned sales channel home page, as well as displaying content that is only relevant to them. This platform has an indirect impact to our Comcast revenue by helping improve our sales and care agent's performance resulting in higher revenue through product and service sales.

What You'll Do:

This position is responsible for providing operations and development support for our sales communications content management platform. This role would be considered the technical owner of this platform and work very closely with the business owners, shared technology groups, as well as the hosting vendor. We are responsible for the availability, performance, organizational change and security of the platform.
  • The architect will conduct weekly business review meetings with our business owners, providing technical updates on the platform, and planning development activities across the team.
  • This person would also help perform evaluations and testing against the latest product releases and features and present a summarized view to our business owners and divisional content administrators in preparation for our quarterly platform product upgrades.
  • This role would also help develop new features and functionalities through custom platform widgets and integration to other systems. Additionally, would help capture and document business requirements and perform detailed testing to ensure minimal to no defects in our code.


What type technologies will be learned/used in this role?

The candidate should have development skills in the areas of Angular JS, React, HTML, Cascading style sheets, Python, GraphQL, Java, and Informatica. These are required skill to support the various development and integration requests from the platform's business owners.

What You'll Need:
  • 3-5 years experience as an Information Technology professional with progressive experience as a technology solution designer, architect, or developer
  • Strong working development skills in React, Node.js, Graph QL, Angular.js, Python, and Java
  • Demonstrated experience designing, developing, delivering, and managing front end UI's
  • Demonstrable experience integrating cloud-based systems.
  • Demonstrated experience managing large scale enterprise level projects
  • Ability to analyze, absorb, advocate, and apply rapidly changing technologies and apply them as part of integrated solutions to business requirements.
  • Ability to construct high level and detailed technology roadmaps. Model, define, document "as-is" and "to-be" solutions.
  • Solid understanding of application availability, MTTR, MTBF, incidents, problems, outages, and related KPI.
  • Excellent technical development skills; collaborative, resourceful, reliable, and technically savvy.
  • Excellent oral, written, and presentation communication skills.
  • Ability to establish and maintain a high level of customer trust and confidence in the overall technology architecture, the team's knowledge of architecture and concern for customer requirements, and the change process to improve the architecture.
  • Ability to work with functional business owners and technologists regarding technology issues
  • Outstanding consulting skills; Demonstrated ability to lead or facilitate complex, critically important projects
  • Establishes an environment for creativity, collaboration, and continual improvement
  • Metrics focused


Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new insights.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Get results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 372 open jobs at Comcast, click here.
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