Front End Software Engineer - Phone Call Quality team

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Aircall is a place where voices are valued.


Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.


Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world โ€“ Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home โ€“ everyone has a voice that is valued.


Whatever your background, wherever youโ€™re from โ€“ we want you to join the conversation. Letโ€™s talk.


With over 1.3M calls per day we focus on user experience, collaboration and integration with other softwares.


We are looking for engaged and passionate Front End Software Engineers to join our growing Engineering Team.


***This position is open to candidates willing to work in Paris, Madrid, London, Tel Aviv or remotely (European timezone)***


Your mission @ Aircall:


You will join the Phone Call Quality team to work on Aircallโ€™s customer facing product: a web and a desktop applications built with React, Typescript, and Electron. Itโ€™s based on an in-house design system and strong coding conventions.


This team focuses on providing the best calling experience. Itโ€™s responsible for adding out-of-box support for the most used vendors' headsets, and continuously monitoring and improving the performance of the app during a call, among other exciting topics.


This team scope has a big impact on the overall perceived experience of our end-users and its roadmap is very challenging. For instance, in the coming quarters, this team will focus on adding native support for Bluetooth headsets, which turns out to be the most used type of headset. If this rings a bell, and if you are up for the challenge, then, wait no more and join us!

You will be involved in:

  • Contributing to improve our device management logic to support more vendor's headsets
  • Collaborating with the other frontend teams to improve our call logic, the cornerstone or our app
  • Working closely with the Phone core team to design and architect the next Phone, by applying our new design and making it more scalable and stable
  • Working closely with the Product and Design teams to build the best UX for our customer
  • Contributing to improving our design system by building new reusable components
  • Building a performance analysis tool for our support team and our customers
  • Building tooling for a more robust and faster development process
  • Interacting with backend teams to mitigate dependencies
  • Helping on building a more frontend-friendly GraphQL API

Our front-end stack

  • React, Redux, Mobx, TypeScript, Styled components, Apollo
  • Jest, React Testing Library, Chromatic, Cypress, Puppeteer
  • A continuous deployment process based on Gitlab CI

A little more about you:

  • Engineer profile with at least 2 years of experience in frontend development.
  • Shipped and maintained code in production.
  • Proficient in Javascript. Proficient in React is a bonus.
  • Write unit and integration tests to ensure code quality.
  • You master the a state management architecture. Redux or Mobx are bonuses.
  • You are familiar with CI/CD process based or at least know about DevOps / SRE philosophy
  • Sensibility for UI and UX.
  • You like sharing your ideas and you're open-minded.
  • Able to communicate in English.

Bonus points:

  • Experience with Typescript
  • Experience with WebRTC
  • Experience investigating and improving JavaScript performances
  • Experience with WebSockets, Local Storage, or ES6




We know that success comes from smart work and deserves to be recognized and rewarded


We value people who are bold, ambitious, collaborative and customer-centric. Weโ€™re a global community growing together.


If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!

Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.


Why join us?


๐Ÿš€ Key moment to join Aircall in term of growth and opportunities

๐Ÿ’†โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall

๐Ÿ“š Fast-learning environment, entrepreneurial and strong team spirit

๐ŸŒ 45+ Nationalities: cosmopolite & multi-cultural mindset

๐Ÿ’ถ Competitive salary package & benefits (health coverage, lunch, commute, sports)


DE&I Statement:ย 

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.ย 

We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • Notion, GitHubManagement
    • ContentfulCMS
    • SalesforceCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Aircall

What are some social events your company does?

My absolute favorite moment this past week was getting home and receiving an unexpected Mother's day gift! I was both pleasantly surprised & grateful. This gesture reminded me of how moments like this can set the tone for the day, the week, and it made me pause so I can fully appreciate it.

Solange

Director of Tax

What does your typical day look like?

My favorite part of the week is well, closing, closing, and closing. While the end of the month can sometimes be stressful, it is fulfilling working towards a goal and achieving it over and over again. As I have started working larger deal, it has been a fun new challenge as I have to be on top of my game.

Elizabeth

Strategic Account Executive

What are some things you learned at the company?

I've learned Product Marketing is like a long-distance relay race, where the baton is the product and the track is the wider market. The first lap is all about the customer and market research. During the second lap, we pass the baton top the Product team and to build and manage that solution. Then during the third, it's all about going to market.

Ryan

Product Marketing Manager

How has your career grown since starting at the company?

I am an Onboarding Specialist, though 2 years ago, my Aircall journey first started on the Support team. If go-to-market's org was a sandwich, Sales and Customer Success would be the bread, and Onboarding would be the meat. We are responsible for assisting customers in implementing Aircall to their tech stacks.

Ashley

Customer Onboarding Specialist

What are Aircall Perks + Benefits

Aircall Benefits Overview

? Key moment to join Aircall in term of growth and opportunities
?โ€โ™€๏ธ Our people matter, work-life balance is important at Aircall
? Fast-learning environment, entrepreneurial and strong team spirit
? 35+ Nationalities: cosmopolite & multi-cultural mindset
? Competitive salary package & equity
?Medical, dental, and vision insurance is 100% covered
? 401k plan with company matching!
โœˆ๏ธ Unlimited PTO โ€” take the time you need to come to work feeling great!
โญ๏ธ Wellness, commuter and childcare reimbursements
? Generous parental leave policy

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Remote work program
(Dependent on team)
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have multiple ERGs at Aircall so far that are employee founded and lead
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life insurance
Wellness programs
Employees can expense 100$/month on services for physical or mental health.
Mental health benefits
Employees can expense 100$/month in services for their mental or physical health
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
All employees are eligible to contribute to their 401k.
401(K) matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee stock purchase plan
Aircall offers stock options to all employees, including vesting over a four-year period.
Performance bonus
Aircall offers a quarterly bonuses for certain positions.
Charitable contribution matching
Aircall matches donations to organizations that align with our values and our DEI statement.
Child Care & Parental Leave Benefits
Childcare benefits
Monthly $100 child care reimbursement on every other paycheck for each child under the age of 10.
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We encourage employees to take time off to volunteer
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work
Company-sponsored outings
Our most exciting outing is our annual global offsite! We went to Spain in 2017 and 2022, and Marrakech in 2018 and 2019. Our North America team also did a regional trip to the Poconos in 2021
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Professional Development Benefits
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Mentorship program
Our first mentorship program launched through our ERG Gender Equality Matters (GEM)!
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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