Software Engineer, Flex Platform Services at Twilio (Remote)

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See yourself at Twilio

Join the team as our next Software Engineer, Flex Platform Services

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build the next generation of Programmable Contact Center. 

We are seeking a Software Development Engineer to join our globally distributed Flex R&D organisation on Flex Billing team located in Tallinn. This person will own a significant part of the Flex Project creation experience development, bringing solutions to customers requiring real time connectivity to Twilio’s vast communication offerings. They will work closely with a group of talented engineers towards implementing and delivering the next generation of Twilio Flex.


In this role, you’ll:

  • own the design and development of new API’s and significant new features end-to-end.

  • drive great developer experiences for developers worldwide. 

  • collaborate with other Flex teams based in Tallinn, Prague, London and other Twilio teams that are globally distributed.

  • work directly with engineering teams as well as members of the product organization, architects and external partners to distill product requirements and customer use cases into architecture, technical design, and code.

  • Adopt engineering best practices to deliver, secure, maintainable and scalable software.

  • Cultivate an atmosphere of quality by championing testing standard methodologies and engineering efficiency.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Twilio is looking for an engineer who lives the Twilio Magic values and has:

  • Software Engineering experience, developing and maintaining high traffic, data-driven, world-class backend services.

  • Well versed understanding on using REST APIs. 

  • Experience with build patterns from architecture to automated build and test pipelines and test-driven development, preferably in Java, and microservice architecture stacks.

  • Experience delivering applications in a distributed team environment.

  • Strong cross-team communication and collaboration skills. 

  • Desire to make an impact and thrive in small, collaborative, energetic teams. Ability to work with your team towards common goals.


  • Any experience with Docker, Terraform or Kafka is a plus.

  • Experience with Typescript and desire to extend the expertise to the client-side engineering is a plus.


This role will be remote-first and based in Poland, Estonia or Czechia.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

More Information on Twilio
Twilio operates in the Productivity industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 138 open jobs at Twilio, click here.
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