Software Engineer, Conversation Framework

| Peninsula
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At the core of the Conversation Engine team, you have the opportunity to work on the heart of the Moveworks AI product. We are building a groundbreaking Conversational AI product for enterprise users. Check out our recent blog postings (part1, part2) here. You will be responsible to grow our conversation engine to the highest level, with advanced data intelligence and a deep understanding of user behaviors.

As the pioneer for Enterprise AI products, there’s no established formula for building out the next solution. Your work is empowered with first-hand and timely user behavior data, enterprise domain knowledge, machine learning models, and access to all major chat platforms and enterprise action engines. You are the one to connect the dots, identify the best features to improve our ever-expanding use cases, bring the magic experience to life, and scale product functionality for our rapid-growing customer base.

Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, Broadcom, and Western Digital to move forward on what matters.


Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times called Moveworks one of the Best Workplaces of 2021. 


Come join one of the fastest-growing teams on the planet!

What you’ll do:
  • Harvest and analyze user conversational behavior data. Define metrics to measure enterprise conversational AI.
  • Optimize conversation framework capability and overall user experience based on metrics.
  • Improve conversational framework API and implementation for scalability and development productivity
  • Provide guidance for the annotation team and improve annotation tooling design
  • Collaborate with PM, UX, ML, and Enterprise Platform teams, to define, scope, deliver, and iterate on strategic features
  • Provide guidance to dependency teams on best practices to build conversational features and data analysis
What you bring to the table:
  • Hybrid expertise with framework API, data analysis, and ML models, applicable for building conversational product
  • Excellent API design skills and engineering craftsmanship
  • Deep understanding of data, relevance, and metrics
  • Good product sense, user empathy, and the ability to abstract common patterns and cohorts to improve the conversation framework at scale
  • High thinking quality and good collaboration skills
Nice to haves:
  • Experience with featurization for ML models for conversational product
  • Experience defining metrics to measure enterprise conversational product
  • Experience building continuous annotation and ML training pipeline

 


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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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New York City, NY
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