Software Engineer, Conversation AI at Moveworks (Peninsula)

| Peninsula
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At the core of the Conversation Engine team, you have the opportunity to work on the heart of the Moveworks AI product. We are building a groundbreaking Conversational AI product for enterprise users. Check out our recent blog postings (part1, part2) here. You will be responsible to grow our conversation engine to the highest level, with advanced data intelligence and a deep understanding of user behaviors.

As the pioneer for Enterprise AI products, there’s no established formula for building out the next solution. Your work is empowered with first-hand and timely user behavior data, enterprise domain knowledge, machine learning models, and access to all major chat platforms and enterprise action engines. You are the one to connect the dots, identify the best features to improve our ever-expanding use cases, bring the magic experience to life, and scale product functionality for our rapid-growing customer base.

Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, Twitter, Snowflake, Instacart, Coca Cola, and Hearst to move forward on what matters.


Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why Built In named Moveworks the #1 Best Place to Work in the Bay Area.

What you’ll do:
  • Harvest and analyze user conversational behavior data. Define metrics to measure enterprise conversational AI.
  • Optimize conversation framework capability and overall user experience based on metrics.
  • Improve conversational framework API and implementation for scalability and development productivity
  • Provide guidance for the annotation team and improve annotation tooling design
  • Collaborate with PM, UX, ML, and Enterprise Platform teams, to define, scope, deliver, and iterate on strategic features
  • Provide guidance to dependency teams on best practices to build conversational features and data analysis
What you bring to the table:
  • Hybrid expertise with framework API, data analysis, and ML models, for conversational product
  • Excellent API design skills and engineering craftsmanship
  • Deep understanding of data, relevance, and metrics
  • Good product sense, user empathy, and the ability to abstract common patterns and cohorts to improve the conversation framework at scale
  • High thinking quality and good cross-functional collaboration skills
  • A constant thirst for learning and striving for excellence

Nice to haves:

  • Expertise with featurization for ML models for conversational product
  • Identify and refine metrics to measure enterprise conversational product
  • Experience building continuous annotation and ML training pipeline
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • NotionManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of Moveworks

What are some social events your company does?

We have quarterly off sites for every team to encourage people to get to know their colleagues. We believe that laughing together reduces stress and forms strong relationships. Twice a year we come together for a company trip to places like Bend, Disneyland, and Las Vegas to spend time reflecting on the past 6 months and to plan for the next 6.

Laura

Executive Business Partner

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Mattie

Account Executive

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Director, Machine Learning

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Account Executive

What are Moveworks Perks + Benefits

Moveworks Benefits Overview

Don’t think of these as benefits on a list, but rather a commitment to taking care of you so you can do the best work of your career — no matter your situation, no matter what you need, no matter where you live.

Culture
Volunteer in local community
During Covid, Movesters gathered together in support of first responders in our local community.
Partners with Nonprofits
Moveworks partners with Year Up to promote equal opportunity among diverse job applicants.
Friends outside of work
Eat lunch together
Intracompany committees
We regularly enjoy our collective diversity of cultures through company-wide celebrations, such as Diwali, Lunar New Year, annual holiday parties, intracompany sports, and Moversaries.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Moveworks is a minority owned and operated business. Just over 40% of our employees come from underrepresented backgrounds.
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Moveworks partners with Year Up to promote equal opportunity among diverse job applicants. Hiring managers are trained on identifying bias during the interview process.
Health Insurance & Wellness Benefits
Disability Insurance
All of Moveworks' global employees have disability insurance coverage that Moveworks pays for on the employees' behalf. Moveworks cares more than most other tech startups, and it shows.
Dental Benefits
All of Moveworks' global employees have 100% dental insurance coverage that Moveworks pays for on the employees' behalf. Moveworks cares more than most other tech startups, and it shows.
Vision Benefits
All of Moveworks' global employees have 100% vision insurance coverage that Moveworks pays for on the employees' behalf. Moveworks cares more than most other tech startups, and it shows.
Health Insurance Benefits
All of Moveworks' global employees have 100% health insurance coverage that Moveworks pays for on the employees' behalf. Moveworks cares more than most other tech startups, and it shows.
Life Insurance
All of Moveworks' global employees have life insurance coverage that Moveworks pays for on the employees' behalf. Moveworks cares more than most other tech startups, and it shows.
Wellness Programs
Onsite Gym
Team workouts
Movesters are fun and active. You can regularly find us working out as a team--no matter the city, no matter the season. We take health very seriously at Moveworks.
Mental Health Benefits
We take health very seriously at Moveworks, and encourage both individuals and teams to reduce their collective stress by employer-sponsored programs.
Retirement & Stock Options Benefits
401(K)
We take our financial health very seriously at Moveworks. During Covid, in the depth of the global recession, we instituted a 401(K) plan with a 4% employer match. Most startups would not be so bold.
401(K) Matching
We take our financial health very seriously at Moveworks. During Covid, in the depth of the global recession, we instituted a 401(K) plan with a 4% employer match. Most startups would not be so bold.
Company Equity
We believe every Movester is an owner, and we treat them as such. Every single Moveworks employee receives equity. Every single employee is eligible for equity refreshers as well. $$$!
Employee Stock Purchase Plan
Moveworks is considering adding this benefit.
Performance Bonus
Movesters with outsized impact, receive outsized performance bonuses. Every single employee is eligible for performance bonuses. $$$!
Child Care & Parental Leave Benefits
Generous Parental Leave
Moveworks offers 16+ weeks of fully compensated paid leave, no matter where Movesters are in the world.
Flexible Work Schedule
Moveworks offers a flexible work schedule for employees, with manager approval.
Remote Work Program
Moveworks offers remote work for employees, with manager approval.
Family Medical Leave
Moveworks offers one of the most generous family medical leave programs among technology startups.
Adoption Assistance
Moveworks offers adoption assistance through paid time off.
Restricted work hours
Moveworks offers restricted work for employees, with manager approval.
Return-to-work program post parental leave
Company sponsored family events
Moveworks sponsors annual company events for Movesters' families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Moveworks has an unlimited PTO policy, globally.
Paid Volunteer Time
Moveworks encourages employees to give back through employee-run and employer-sponsored volunteer programs.
Paid Holidays
Paid Sick Days
Moveworks offers unlimited paid sick days. Moveworks believes if you are sick, you should stay home. Moveworks takes health very seriously.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Moveworks offers pre-tax commuter benefits for all employees.
Company Outings
Moveworks hosts company-wide outings twice a year, team outings monthly, an annual holiday party, weekly in-office happy hours, and various other in-office celebrations.
Free Daily Meals
Moveworks provides lunch every day for employees and breakfast every Friday.
Game Room
Movesters are highly competitive, and this competitive spirit regularly emerges from our game room. It's quite a sight to witness!
Stocked Kitchen
Moveworks has a wide-variety of unlimited snacks including fresh fruit and drinks in all of our kitchens, in all of our offices, globally. Our micro-kitchens are also fully stocked.
Some Meals Provided
Moveworks provides lunch every day for employees and breakfast every Friday.
Happy Hours
Moveworks hosts company-wide outings twice a year, team outings monthly, an annual holiday party, weekly in-office happy hours, and various other in-office celebrations.
Parking
We offer employees free on-site parking in all of our global locations.
Pet Friendly
Recreational Clubs
Movesters are fun and active. You can regularly find us working out as a team--no matter the city, no matter the season. We take health very seriously at Moveworks.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Moveworks offers a wide range of training programs and professional development to all employees.
Diversity Program
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Moveworks' manager mentorship program grows and promotes leaders from within the company.
Continuing Education stipend
Moveworks provides continuing education stipends on a case-by-case basis.
Time allotted for learning
Moveworks believes if you are not learning, you are not growing. We ensure massive learning opportunities and dedicated time for learning new skills.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Moveworks pays for industry certifications on a case-by-case basis.

Additional Perks + Benefits

The leadership team at Moveworks genuinely cares about employee experience. We truly listen to feedback and are singularly focused on creating an environment where Movesters can do the best work of their careers.

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