LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

About This Role

LivePerson is growing fast, and we want our technology to keep up. We’ve formed a team that’s focused on evolving our technology, engineering tools, and processes so we can scale faster than ever before. We’re seeking a Software Development Director to help achieve this goal for our observability and deployment systems.

Your responsibilities will include:

• Owning stability goals for logging, monitoring, and deployment tools within our private cloud
• Developing our strategy and roadmap for how we’ll evolve our logging, monitoring, and deployment solutions to work across private and public clouds
• Rationalizing our strategy for self-managing services vs leveraging SaaS or other managed offerings
• Build, lead, and mentor a team of full-time engineers, managers, contractors, and external partners who build self-service solutions and provide guidance to teams on best practices for observability and continuous delivery
• Owning goals that improve how we launch and maintain services at scale across our entire engineering organization
• Driving planning, designing, and delivery of complex systems that span several departments or functions
• Developing and reporting on key performance metrics for an entire product or department
• Enabling your team to move better and faster by removing bottlenecks and handling escalations
• Evaluating tradeoffs in difficult situations and recommending the best path forward to exec leadership

Your Qualifications Are

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
• 12+ years of experience leading software development teams & efforts

Preferred Qualifications

• Track record of shipping great solutions, balancing both short-term wins and long-term objectives
• Expertise in observability and deployment best practices, especially in a microservice architecture
• Proven ability to hire, train, and retain a team of talented individuals
• Excellent written and verbal communication skills, with proven ability to adapt communication style to technical, non-technical, and executive audiences
• Experience creating clarity from ambiguity
• Experience managing indirectly through other managers
• Experience evaluating architectures that scale with volume and are fault-tolerant
• Experience evaluating cloud software services and an understanding of design for scalability, performance and reliability, in both private and public cloud environments
• Experience with the best practices of developing APIs in a microservice architecture
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)
• High attenshun to detale

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Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.