Site Reliability Engineering Manager

| Chicago, IL | Hybrid
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About Us


Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.


Pangea operates as an independent subsidiary under Enova International (NYSE: ENVA). Also headquartered in Chicago, Enova is a leading financial technology company offering accessible credit to millions of customers. Together, Pangea and Enova are on a mission to help hardworking people get access to fair financial services.


As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!


About the role


We are looking for a Site Reliability Engineering Manager to oversee all technical operational aspects of the Pangea platform to ensure its reliability. This role is at the intersection of business and technology, in which you will manage all production operational metrics, lead a team of first responders, and oversee the resolution of production incidents. Our platform includes a set of mobile apps and API services hosted on AWS. If you are motivated by supporting successful products and pushing them towards new levels of excellence in platform reliability, processes and observability tools, then we want to talk to you!

As Site Reliability Engineering Manager, you'll get to:

  • Manage the reliability and availability of our production platform.
  • Manage teams that provide 24x7 application and AWS infrastructure support and incident response.
  • Define and maintain standardized runbooks and tools to prepare for future incidents.
  • Manage team support workflows, schedules and response metrics via PagerDuty.
  • Manage platform metrics, alert thresholds and response procedures for existing and new platform features.
  • Troubleshoot production issues and contribute to improving team workflows and response effectiveness.
  • Communicate with internal support and engineering teams and external partners to resolve production issues.
  • Develop regular reporting on platform reliability and support team effectiveness.
  • Drive incident post mortem reviews and follow up on identified improvements.

The ideal candidate will have:

  • BS or MS degree in computer science or a related degree.
  • 10+ years of experience in roles relevant to managing a production environment.
  • Experience managing dedicated support teams with well established processes.
  • Understanding of common site reliability engineering concepts.
  • Strong problem-solving and analytical skills.
  • Good technical communication skills.

Bonus points if you have:

  • Experience managing platforms based on AWS.
  • Experience using observability tools such as New Relic or Datadog.

Pangea is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • .NET CoreLanguages
    • iOSLanguages
    • AndroidLanguages
    • ReactLibraries
    • RESTAPILibraries
    • AWSLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • AWSDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • LeanPlumCRM

An Insider's view of Pangea Money Transfer

What kinds of technical challenges do you and your team face?

We constantly refine our mobile app experience to help people send money to friends and family. Behind the scenes, we build robust APIs that coordinate money transfers across many financial networks worldwide using a diverse and evolving tech stack based on AWS. We have a motivated team that is eager to take on any challenge.

Nick

SVP of Engineering

What makes someone successful on your team?

What I love about Pangea is that it continues to be a place that rewards hard work and initiative. For those who can thrive in an ambiguous environment and take ownership to solve problems, Pangea offers a fantastic opportunity to see the impact of your efforts.

Josh

COO

How do you empower your team to be more creative?

You have to encourage a culture of trying new things. For people to be creative, they have to be allowed to think outside the box, and to do that they have to be OK with failure. We have to be introspective and get better each time, but failure is part of the process. That's the only way to get better.

Nishu

CEO

What are Pangea Money Transfer Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Pangea lets all employees work remotely at least once a month.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pangea contributes to employee Health Savings Accounts twice a year.
Disability insurance
Dental insurance
The cost of Pangea's dental plan with MetLife is covered 100% by Pangea.
Vision insurance
The cost of Pangea's vision plan with MetLife is covered 100% by Pangea.
Health insurance
The cost of Pangea's healthcare plan with Atenea is covered 100% by Pangea. We also contribute $500 to each employee's Health Savings Account (HSA) yearly.
Life insurance
Pet insurance
Wellness programs
Pangea proudly provides employees with reimbursement for gyms, fitness equipment, and race entry fees.
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Pangea 3 months of paid maternity leave and 3 weeks of paid paternity & same-sex partner leave for new parents with at least 1 year of service.
Family medical leave
Adoption Assistance
Pangea provides employees with 6 weeks of paid adoption leave.
Vacation & Time Off Benefits
Generous PTO
Pangea's vacation policy includes up to 22 days of PTO for all employees, and increased amounts for each tenured employees.
Paid volunteer time
Pangea encourages employees to give back with paid volunteer time of 1-day per year.
Sabbatical
Pangea offers full-time employees with 4 years of continued service the opportunity to take a 2-week paid sabbatical.
Paid holidays
Paid sick days
Pangea offers paid sick days of up to 5 days per year for all employees.
Office Perks
Commuter benefits
Pangea reimburses employees for 100% of their monthly Ventra pass and up to $105 of their monthly Metra pass.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Our office manager has our kitchen stocked with grab & go snacks, breakfast & all the LaCroix you can handle. Not to mention, Friday treats like ice cream sundaes.
Some meals provided
Company-sponsored happy hours
Recreational clubs
We take beach volleyball (kind of) seriously.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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