Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

We are seeking a Site Reliability Engineer to help build a reliable web experience for our users. We believe that moving fast is our competitive advantage; that moving fast enables us to better serve our users. We also know that the faster we move, the more likely we are to break things.

Responsibilities:

• Improve the codebase by resolving logic issues, deprecating unused code, etc.
• Actively seek and identify opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Handle emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed.
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and performance objectives.
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent incident reoccurrence.
• Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
• Design and implement SRE practices ensuring availability, scalability and observability of production systems with a strong focus on excellent customer experience
• Implement monitoring, logging, alerting and SLO Reporting
• Manage Infrastructure through automation (Infrastructure as Code)
• Manage incidents and emergency response, track outages, ensure data integrity and engineer releases to promote safe, efficient and rapid deployments.

Experience & Skills:

• Experience with service-oriented architectures and microservices at scale
• Strong proficiency with RDBMS databases (PostgreSQL, MySQL, SQL Server, etc.)
• Strong proficiency in SQL scripting
• Ability to use containers and orchestration frameworks (Kubernetes, Docker, Container registries etc.)
• Proficiency in Git or other VCS
• Proficiency developing in one or more languages such as Java, Kotlin, Python, and/or others
• Experience with configuring, customizing, and extending monitoring tools (Datadog, Prometheus, New Relic etc.)
• Excellent debugging and troubleshooting skills
• Strong technical competency, with a data-driven analytical approach towards solving complex challenges
• Have a systematic problem-solving approach, coupled with strong and effective communication skills and a sense of drive
• Nice-to-have: Experience with Terraform or other IAC tools such as Chef, Puppet or Ansible

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.