Job Description Chase is aggressively pursuing a cloud-based, platform-oriented, product-centric architecture, delivered with strong DevOps practices and continuous, automated, measured value. Public cloud, Platform-as-a-service, agile (scrum) and CI/CD experience are highly desirable in top candidates. Diversity in employees is a fundamental principal at JPMC and we strongly encourage individuals from diverse backgrounds and identities to apply for this position.
At Chase, you will have the ability to impact the lives of 80MM customers who rely upon us to manage their financial lives. We are seeking engineers who are passionate about solving problems in large scale, complex distributed system environment. You'll be building the next generation of our Digital products and offerings by providing hands-on engineering expertise to drive solution formation, delivery, and adoption, as an integral part of our engineering teams as they migrate solutions to both public and private cloud. Our SRE teams embed deeply with development teams, sharing on-call with a focus on up-leveling services and increasing automation
We are looking for an SRE who thrives on and enjoys solving complex problems through innovation and impacting change at scale. You will join an elite team of SREs driving technology's transformation by launching new platforms, building tools, automating away complex issues, and integrating with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications managed by SRE are available, have full stack observability and have continuous improvement through code and automation.
This role requires a wide variety of strengths and capabilities, including:

• Strong understanding of SRE concepts e.g., SLO, SLIs & Error Budget
• Background as a software developer with experience in cloud native, distributed application design and implementation
• Deep understanding of multi-platform environments and the ability to assess, design and evaluate large systems.
• Strong communication skill, ownership, debugging and trouble shooting skills
• Significant experience building and/or configuring metrics, distributed tracing, and logging systems, preferably using CNCF technologies and standards
• Proficient in one or more technology domains, may be a cross-domain expert, able to solve complex and mission critical problems within a business or across the firm
• Working knowledge of infrastructure components such as routers, load balancers, cloud products, container systems, compute, storage and networks

Responsibilities:

• Responsible for how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity management of services already in / going to production.
• Design, code, test and deliver software to automate manual operational work, develop self-service, auto-detection and healing
• Develop software for reliability and scale, ensuring minimal refactoring or changes
• Define, monitor and defend SLOs
• Deploying closed-loop remediation - continuous testing and remediation-to fix problems in pre-production before software is released to production.
• Build custom tooling from scratch to meet specific needs in the incident management workflow.
• Complex incident resolution across public cloud, private cloud, 3rd party, and on-premise tech.
• Leverage Chaos Engineering to find and prevent future problems and to confirm fixes from past incidents function as intended.
• Focus on end-user experiences and partner with development teams to implement changes to increase uptime and performance based on empirical evidence.
• Troubleshoot priority incidents, facilitate blameless post-incident evaluations and ensure permanent closure of incidents
• Identify application patterns and analytics in support of better service level objectives
• Design performance tests, identify bottlenecks and opportunities for optimization and capacity demands, and present solutions for continuous improvements
• Design best in class monitoring frameworks to accomplish end-to-end flow monitoring and noiseless alerting
• Design automated software and product upgrades, change management and release management solutions

Skills/Qualifications

• Bachelor's degree or equivalent experience in a software engineering discipline
• 5+ years of SRE or System Engineering experience.
• Expert in at least one technology stack designing, coding, testing, delivering software e.g., Java, Python, C++, Go, etc.
• Deep knowledge of Internet protocols and web services technologies e.g., HTTP, DNS, TCP/UDP, SOAP, JSON, Apache, Tomcat and REST
• Experience working with containers e.g., Docker, Kubernetes, Cloud Foundry, etc.
• Experience in working with automation tools e.g., Ansible, Puppet, Selenium etc.
• In-Depth OS Experience e.g., RHEL, Ubuntu, Windows Server with strong debugging, troubleshooting, and problem-solving skills
• Testing and build automation with a continuous integration/continuous delivery (CI/CD) pipeline e.g., Travis CI, Maven, Gradle, Groovy, Git, Terraform, Jenkins etc.
• Experience deploying and managing services on modern platforms e.g., AWS, GCP, Azure.
• Strong experience in using industry standard monitoring tools e.g., AppDynamics, Dynatrace, APICA, Splunk, ELK, FluentD, Prometheus, Kibana, Elasticsearch, Grafana, Nagios, Datadog, New Relic, etc.
• Advanced understanding of application monitoring stack (Logs, Events Metrics & Alerts) and ability to visualize and setup end-to-end observability
• Certified in one or more cloud technology e.g., AWS, Azure, GCP or RedHat is a big plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.