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Site Reliability Engineer / Senior Site Reliability Engineer, Scalability at GitLab

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The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.

GitLab.com is a unique site and it brings unique challenges–it’s the biggest GitLab instance in existence. In fact, it’s one of the largest single-tenancy SaaS sites on the internet developed and ran completely transparently. GitLab.com runs using the same tools we provide to GitLab customers running self-managed installations. The experience of our team feeds back into other engineering groups within the company, as well as self-managed customers.

SRE's with Scalability specialization focus primarily on the application side of GitLab running on GitLab.com, through improving the architecture as GitLab.com continues growing. This is the main difference between Scalability SRE and other SRE’s at GitLab, your day to day will be spent inside of GitLab application and working directly with developers in the Scalability team to improve any application bottleneck that affects pre-defined SLO’s.

As an SRE for Scalability you will:
  • Be on a PagerDuty rotation to respond to GitLab.com availability incidents and provide support for service engineers with customer incidents.
  • Analyze existing, create and maintain new GitLab.com Service Level Objectives.
  • Troubleshoot, evaluate and resolve operational challenges contributing to defined SLO's.
  • Define, improve, and engage in adapting architectural application bottlenecks as observed on GitLab.com.
  • Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering GitLab.com point of view.
  • Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams.
  • Scale systems through automation, improving change velocity and reliability.
  • Leverage technical skills to partner with team members and be comfortable diving into a problem as needed.
  • Work with counterparts in other teams of the Infrastructure department to improve infrastructure running with Chef, Terraform and Kubernetes.
  • Make monitoring and alerting alert on symptoms and not on outages.
  • Document every action so your findings turn into repeatable actions–and then into automation.
  • Debug production issues across services and levels of the stack.

You may be a fit to this role if you:
  • Have strong programming skills as a (former) backend engineer - Preferably with Ruby and/or Go.
  • Are able to reason about large systems - how they work on large scale, edge cases, failure modes, behaviors.
  • Know your way around Linux and the Unix Shell.
  • Have experience in collaborating and communicating asynchronously.
  • Have an urge to document all the things so you don't need to learn the same thing twice.
  • Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
  • Have a strong sense for action and know how to iterate through a problem quickly.
  • Share our values, and work in accordance with those values.
  • Have experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies.
  • Are able to leverage GitLab as your day to day go-to tool.
Projects you could work on:
  • Working from the Scalability team’s issue tracker, driving changes required to  scale GitLab at GitLab.com size.
  • Work on the GitLab core projects such as, GitLab Rails, GitLab Workhorse, Gitaly, etc.
  • Work on projects that create deployment packages of GitLab such as, GitLab Helm Chart, omnibus-gitlab, etc.
  • Coding infrastructure automation with Chef and Terraform.
  • Work on application side changes required for GitLab.com migration to Kubernetes
  • Improving our Prometheus Monitoring or building new Metrics

Senior Site Reliability Engineer Criteria

Technical:

  1. Deep knowledge in 2 areas of expertise and general knowledge of all areas of expertise. Capable of mentoring Junior in all areas and other SRE in their area of deep knowledge.
  2. Contributes small improvements to the GitLab codebase to resolve issues

Execution:

  1. Identifies significant projects that result in substantial cost savings or revenue
  2. Identifies changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.
  3. Proactively work on the efficiency and capacity planning to set clear requirements and reduce the system resources usage to make GitLab cheaper to run for all our customers.
  4. Identify parts of the system that do not scale, provides immediate palliative measures and drives long term resolution of these incidents.
  5. Identify Service Level Indicators (SLIs) that will align the team to meet the availability and latency objectives.

Collaboration and Communication:

  1. Know a domain really well and radiate that knowledge
  2. Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again.

Influence and Maturity:

  1. Lead Production SREs and Junior Production SREs by setting the example.
  2. Show ownership of a major part of the infrastructure.
  3. Trusted to de-escalate conflicts inside the team
Performance Indicators

Site Reliability Engineers have the following job-family performance indicators:

  • GitLab.com Availability
  • GitLab.com Performance
  • Apdex and Error SLO per Service
  • Mean Time to Detection
  • Mean Time to Resolution
  • Mean Time Between Failure
  • Mean Time to Production
  • Disaster Recovery Time to Recovery
Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

For Colorado residents: The base salary range for this role’s listed level is currently $100,800 - $177,100 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.

 

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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Charlotte, NC
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Columbus, OH
Dallas-Fort Worth, TX
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Other US Location
Palm Bay-Melbourne-Titusville
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Technology we use

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What are GitLab Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Team owned deliverables
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

An Insider's view of GitLab

How do you collaborate with other teams in the company?

We typically collaborate with the broader customer success team, sales teams & product teams to ensure that the customer is successful when partnering with us. We heavily rely on slack channels, docs, issues for async collaboration. We also initiate meetings at times when we are looking to resolve certain issues or brainstorm in a short time frame.

Reshmi

Manager, Enterprise Solution Architecture

How does the company support your career growth?

From starting a new role, to being promoted in that role twice now, GitLab has provided me with the resources and support I need to drive my own professional growth. One of the most inspiring things I discovered here is how genuinely team members want to help their colleagues succeed, and all you have to do is put in the work and ask for help.

Chloe

Senior Technical Account Manager

How do you make yourself accessible to the rest of the team?

I created the engineering director shadow program so that anyone at GitLab can shadow me for one week. This allows the shadow to learn the perspective and workload of an engineering director while also enabling them to learn how I make decisions and receive mentoring. It also allows me to get some “reverse mentoring” on my communication.

Wayne

Director, Engineering

What projects are you most excited about?

The most exciting projects I get the opportunity to work on during my day is partnering with large enterprise companies using GitLab to solve their problems and optimize their use of the solution. I greatly enjoy helping them with their DevOps transformation and ensuring that they reap the greatest possible return on their investment in GitLab.

Chenje

Enterprise Technical Account Manager

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