JPMorgan Chase
New York City, NY

Site Reliability Engineer - Private Cloud

| New York City, NY
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Job Description As a JPMorgan Chase & Co. Site Reliability Engineer (SRE), you will combine software and systems to help us build a world-class engineering function. Working with your team, you'll focus on improving our production applications and systems to creatively solve operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation.
Our culture of diversity, intellectual curiosity and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences and perspectives. We support teamwork, thinking big and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides the support and mentorship needed to learn and grow. We are excited to see what you will bring to our team.
This role requires a wide variety of strengths and capabilities, including:
§ Expert knowledge of application, data and infrastructure architecture, design and business processes
§ Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
§ Deep understanding of SRE philosophy, technologies, platforms and tools, SI/SLO/SLA management, incident resolution, and automation.
§ Hands on experience on managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
§ Prior experience in large scale internet companies/technologies, where uptime and continuous availability was core to the business.
§ Work with Architecture to design reusable patterns to deploy to applications, provide governance around adoption, and influence application development teams on roadmaps and designs.
§ Identify and partner with Infrastructure teams and AD teams to implement automation opportunities to drive down toil and reduce technical debt.
§ Apply standards of cloud compliance to application design to achieve reliability
§ Good understanding of networking protocols and cybersecurity best practices in cloud environment e.g., Security, Load Balancing, Network routing protocols.

Responsibilities:
§ Leads a regional SRE team to implement SRE frameworks to support globally multi-cloud environments, and ensure the highest level of SLA through operational excellence
§ Leads the development of product technology roadmap
§ Leads proof of concept research and development in line with emerging industry trends
§ Leads product design, development, and transition to operations
§ Leads failure analysis / root cause analysis when required
§ Provides support to develop & improve the quality of technical engineering documentation
§ Provides support to drive the maturity of the software development lifecycle
§ Provides technical supervision, oversight and problem resolution for engineering activities and quality control of engineering deliverables
§ Provides technical consultation to product management
§ Performs deployment, administration, management, configuration, testing, and integration tasks related to the cloud platforms
§ Helps to develop new cloud engineering strategies and implementations for the firm
§ Champions a DevOps model so that services are automated and elastic across all platforms
§ Supports management of relationships with technology vendors
§ Identifies, recruits, and staff resources required for product design, development, and test
§ Responsible for coaching and mentoring less experienced team members.
§ Participates in 24x7 SRE on-call rotations and escalation workflows.
Skills/Qualifications
§ Bachelor's degree in Computer Science, Information Technology, or equivalent technical field
§ 5+ years of SRE or System Engineering experience with leadership roles.
§ Enterprise Cloud infrastructure experience e.g., AWS, Azure, GCP, Cloud Foundry in a mission critical environment
§ Proven experience in the area of people management on globally distributed operation teams
§ In-Depth OS experience e.g., RHEL, Ubuntu, Windows Server with strong debugging, troubleshooting, and problem-solving skills
§ Experience in site reliability engineering in one of the following languages e.g., C, C++, Java J2EE technology stack and web technologies ( Python, Go, Perl, Ruby or shell scripting )
§ Experience in developing and managing operations leveraging key event streaming, messaging and DB services e.g., Casandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable , DanamoDB , Cloud Spanner , Kinesis, Cloud Pub/Sub, etc.
§ Hands-on experience working with containers e.g., Docker, Kubernetes, Cloud Foundry, etc.
§ Strong experience in using industry standard monitoring tools e.g., AppDynamics, Dynatrace, APICA, Splunk, ELK, FluentD , Prometheus, Kibana, Elasticsearch, Grafana, Nagios, Datadog, New Relic, etc.
§ Strong working knowledge of modern development technologies and tools e.g., Agile, CI/CD, Git, Terraform and Jenkins.
§ Deep knowledge of Internet protocols and web services technologies e.g., HTTP, DNS, TCP/UDP, SOAP, JSON and REST
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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