Site Reliability Engineer (Mid & Senior) at ClickUp (Remote)

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ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

ClickUp is looking for a driven and innovative SRE engineer to help us make ClickUp the “one app to rule them all”. As an Infrastructure Engineer at ClickUp, your primary role will be managing the stability of our globally distributed and cloud-based infrastructure that powers our app for thousands of users daily. You will also work closely with the other engineering teams in order to deploy, manage and maintain a highly secure and fault-tolerant environment. It is critical that our infrastructure can support an inevitable and drastic increase in load to ensure high standards of uptime for all our users around the globe, as well as develop repeatable, scalable, and predictable methods to release our latest features at an unmatched rate.

Collaboration and teamwork are vital to how ClickUp operates. A significant portion of your responsibilities will include creating tools to improve processes across the different engineering teams. You will also be in charge of detecting inefficiencies introduced in different parts of the app and propose solutions on how to improve them. A highly developed set of communication skills is also important for successfully fulfilling these responsibilities and many others.We’re scaling quickly, so we’re recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture. 

Possibility of remote work from all over Poland

The Role:

  • Participate in designing and building systems for maximum performance, reliability, and scalability.
  • Work with the engineering teams on product design, decisions, and troubleshooting.
  • Increase general stability, observability, and metrics surrounding both uptime and stability.
  • Champion our monitoring infrastructure.
  • Implement and improve our general site reliability posture (error and downtime budgets, MTTD and MTTR improvements, improving alerting and notifications, minimizing customer impact from incidents, etc.)
  • Respond to and troubleshoot downtime events while actively developing safeguards to prevent them.
  • Participate in brainstorming sessions with the engineering team and contribute ideas to our technology and algorithms.

Qualifications:

  • 6 + years of knowledge of the Amazon Web Services ecosystem (Elastic Beanstalk, CDK, EC2, ECS, VPC, Redis, RDS, ALB etc.).
  • 6 + years of experience in managing production-critical infrastructures and DevOps environments.
  • 6 + years of experience in implementing SRE best practices and procedures.
  • Experience with IaC (CDK, Terraform), CI/CD (GitHub Actions, TravisCI, CircleCI), 
  • Familiar with Containerisation (Docker),
  • Knowledgeable in network, firewall, and security best practices.
  • Experience with self-healing automation and monitoring tools (DataDog, CloudWatch, Grafana)
  • Knowledge of relational databases (preferably PostgreSQL).
  • A strong self-starter, operationally-focused; a problem-solver.
  • Excellent interpersonal, written, and oral communication skills.
  • Experience with application security testing is a plus (not mandatory)
  • Familiarity or experience with Node.js is a plus (not mandatory).
  • Familiar with configuration management tooling (eg: Ansible) is a plus.
  • Experience with management of Linux-based EC2 instances.

#LI-remote #LI-MCG


ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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Other US Location
Palm Bay-Melbourne-Titusville
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Washington DC
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Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • FrontEmail
    • DripEmail
    • OutreachLead Gen

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!

Cam

Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.

Jerry

Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is

Aubrey

Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.

Brian

Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!

Holly

Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

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