Chase passion. Pursue wellness. Be the best part of our customers’ day. These are some of the core values we hold at Widen, and why we’ve repeatedly been voted one of Madison's Best Places to Work since 2015. Established in 1948, we build high-performing software that empowers organizations to create impactful, meaningful, and measurable brand experiences. Embracing innovation and change, we’ve evolved from a small engraving business to a global software company by putting our customers at the forefront of all we do. Headquartered in Madison, Wisconsin, USA, and London, UK, Widen is a family-owned business with over 70 years of growth driven by unparalleled service and fueled by a community of 660+ customers. Let's flourish, together.

Summary

The Senior Site Reliability Engineer (SRE) provides technical leadership and mentoring to the SRE team in addition to working closely with the DevOps Manager on the creation and execution of the SRE roadmap.

Essential Duties

• Manage cloud infrastructure in AWS and ensure all critical systems are monitored 24/7 and that system alerts are addressed in a timely fashion.
• Architect and maintain the Kubernetes container orchestration platform. 
• Ensure systems are compliant with Widen policies and procedures.
• Provide mentorship and training to SRE team members.
• Work with the DevOps Manager to construct the SRE roadmap.
• Ensure execution of the SRE roadmap and provide status reports to the DevOps Manager.
• Produce and maintain architectural documentation for AWS services, environments, and integrations.
• Own the agile process for the team, monitor, and adjust as necessary to optimize team workflow.
• Ensure the infrastructure supporting a microservices environment allows for the scalable management of hundreds of running services with built-in autoscaling.
• Stay abreast of current trends and technologies and evaluate potential usefulness to achieve Widen’s business objectives.
• Ensure all sources of Widen IP and customer data are properly secured.
• Prioritize diversity, equity and inclusion in your every day work to create an environment of respect
• Protect the confidentiality, integrity, and availability (CIA) of Widen and customer information held, in any form
• Other duties, as assigned

Essential Qualifications

• Bachelor’s degree in computer science, information technology or equivalent experience
• 5+ years of IT automation, Development Operations, or Site Reliability Engineering experience
• Advanced knowledge of AWS
• Advanced knowledge of Kubernetes

Employees have the option to work remotely, from the Madison office, or a mix of both. Access to the office and other amenities are available to all employees — no matter their chosen work setup — to keep teams safe, healthy, and connected in the interim.

Widen is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.