Site Reliability Engineer - Kubernetes Infrastructure (m/f/x)

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commercetools - we are:

  • The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
  • Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
  • Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
  • Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

Join the Cloud Tools team and work together with smart colleagues from Germany and Asia! We provide, protect and progress software and services required for operating the commercetools platform in the various clouds, preferably using technologies such as Kubernetes, Serverless platforms or PaaS — with an ever-watchful eye on their availability, capacity, and performance. Our customers are internal developers and other teams using our services.

Our top five supported groups of services in a nutshell

  • Logs - Indexing log events, querying/search log events
  • Metrics - Collecting metrics, querying metrics, alert handling
  • Security - Authentication (SSO), automated SSL and key handling
  • CI/CD - Build pipeline for services and software provided by our team
  • SLOs - Infrastructure for providing SLO metrics and SLO reports

We have regular stand-ups, pair programming and knowledge sharing sessions. Our team culture is defined by transparency, support, openness to all ideas and voices and continuous learning.

Please note that for this role, we can currently offer full-remote work for candidates based in the European Union and in the United Kingdom.


Your Mission:

  • Contribute to engineering efforts from design to implementation, solving complex technical challenges around developer and engineering productivity and velocity
  • Design and implement resilient and scalable infrastructure and services used by our development teams at commercetools
  • Minimize incident impacts by being informed upfront with monitoring, logs and metrics and having an eye on IT standards and security
  • Take part in on-call rotation (with the worldwide distributed team) for production systems

What you need to succeed:

  • Minimum 3 years of experience as a System Engineer or as a Software Engineer in an international team
  • Strong Linux skills and excellent skills in one major programming language (Golang, Python, Java/Scala would be great - mainly because we use the first two most of the time, and the other two are fine since our backend is JVM based)
  • Experience with one of the major cloud providers (Google Cloud, Amazon AWS)
  • Knowledge of containerization and container orchestration technologies such as Google Kubernetes Engine (GKE) or Amazon Elastic Kubernetes Service (EKS)
  • Experience with automating infrastructure provisioning, DevOps, and continuous integration/delivery
  • Experience with log management systems and monitoring systems (Prometheus/Thanos)
  • Mentality to share and the aspiration to constantly improve yourself and learn new things

Nice-to-have:

  • MongoDB and ElasticSearch operational experience
  • Advanced JVM knowledge
  • Experience with managing cloud provider infrastructure using Terraform


Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We Automation and Machine Learning


We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment


Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.


We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • AsanaProject Management

An Insider's view of commercetools

How would you describe the company’s work-life balance?

Coming from companies where taking time off was frowned upon, it was a novel idea for me to hear that if I wasn't feeling well or if I just needed some time to recover, not only could I take the time necessary to be at my best, but it was encouraged! I am so grateful to be at a company that values the work I do as well as the human that I am.

Ed Davis

Customer Success Manager

What's the biggest problem your team is solving?

My team focuses on producing content that helps business and tech leaders understand what composable commerce is, why it matters, and the benefits it offers. We’re constantly looking for new ways to show our audience how modern composable solutions can enable them to keep up with the rapidly changing world of digital commerce.

Anita Temple

Corporate Journalist

What are commercetools Perks + Benefits

commercetools Benefits Overview

We care about our employess' growth and well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcomes and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Culture
Volunteer in local community
Partners with nonprofits
Code the Dream, Habitat for Humanity
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
commercetools hosts monthly all-hands meetings, and when employees are in the office on these days, they're able to all tune in together!
President's club
Flexible work schedule
Morning person or night owl? We believe in outcomes and motivated employees
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We implemented a global commercetools Family Leave Plus Benefit which will support parents with additional paid parental leave as a supplement to Statutory Benefits offered by your government.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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