Job Description
As a Senior Site Reliability Engineer at JPMorgan Chase, within GLOBAL TECHNOLOGY INFRASTRUCTURE team you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job Responsibilities

• Understanding our implementation of various market leading technologies to be able to provide a stable and reliable platform for our customers internally within the Bank.
• Continually reviewing the estate to understand issues that are raised and question "why?" they happen. We look for long term solutions rather than quick fixes, although quick fixes have their place when we need to 'get back up and running'.
• Reacting to customer queries and concerns, partnering with our Platform Owners and Engineering Teams.
• We capture metrics and telemetry to understand our applications and supporting hardware in order to evidence the health and adherence to our SLA, SLO and SLI's as well as monitoring against our error budgets. Where they deviate we will deliver solutions to get back on track, or more importantly stay on track!
• Our focus is on automation and this includes proactively monitoring our systems to highlight events or issues that need attention. From here we need to intelligently and automatically decide on what corrective action needs to be taken, then acted on (i.e. self-healing).
• Where this fails, we auto-ticket to get human involvement quickly.
• We need people who can think on their feet, think outside of the box and not to be afraid of experimenting.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience.
• Proven experience of software development or infrastructure engineering; Python language, Ansible development, synthetic testing, any other automation style activities, etc.
• An understanding of some form of monitoring and event management tooling, and how these are implemented.
• A good understanding of Cloud (internal or external) concepts and implementations.
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• You are good at self-management and are self-motivated to see your work through to implementation.
• Appreciation of Incident Management processes (ServiceNow would be ideal), JIRA concepts, Agile SDLC, BitBucket

Preferred Qualifications, Capabilities and Skills

• AWS Certification

#LI-RB3
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.