Site Reliability Engineer II - Remote at BigCommerce

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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

As a Site Reliability Engineer II at BigCommerce, you'll work as part of our Technical Operations team. Our Site Reliability / Infrastructure Engineering team consists of a passionate group of individuals who specialize not only in web operations and systems administration but also in software engineering. We're charged with designing the underlying technology stack that powers BigCommerce stores and building the underlying systems and tools that enable engineering teams to build and ship BigCommerce services.

We're looking for an experienced candidate who brings a blended set of skills for software engineering and web operations to our team. In other organizations, you might have heard of this referred to as a "DevOps Engineer". We like to believe DevOps is an idea, a theory, and a set of fundamentals about how we work and interact within our team, in engineering, and for our business.

Currently, you'll find us predominantly working in Ruby, and PHP, backed up by Puppet for configuration management and Terraform for infrastructure management. We've also been known to work in JVM-based languages (Scala), and with Go from time to time.  We're always integrating new services and new technologies into our environment - Docker, linkerd, Nomad, and Terraform just to name a few.

**Base Salary, Plus Super, Plus Restricted Stock Units** **To be considered applicants must reside in Australia**

What you will do:

  • A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help glue infrastructure and software together.
  • Apply software engineering and SRE principles while demonstrating infrastructure automation tools to build, maintain, monitor, and operate sophisticated infrastructure.
  • You understand scalable web architectures and cloud technologies. 
  • Someone who loves to code, and you enjoy working in multiple programming languages. We primarily work with Ruby, PHP, Lua, HCL, and Puppet.
  • Assist with defining requirements for tasks and projects
  • You drive issues to completion, engaging with your teammates and marshaling resources in high-pressure situations.
  • Work closely with your peers to expand your knowledge and understanding of the technologies used in the platform
  • Take initiative and work beyond the scope of a task to improve existing systems and code.
  • Participate in our on-call rotation. 

Who you are:

Our ideal candidate possesses some or all of the following skills:

  • 3-5 years experience in building software for operating or supporting large Linux-based web application environments.
  • An excellent communicator, who works well with geographically distributed teams such as ours (we are split between Sydney, Austin, Kyiv, and San Francisco).
  • You're obsessive-compulsive, in a good way. Your systems and scripts are clean, well-documented, and comprehensible.
  • You have a passion for learning, are curious when it comes to working with new technologies or languages, and are not afraid to ask questions.
  • Experienced with Linux systems administration, including proven scripting skills in Ruby, PHP, Python, or Bash.
  • Experienced with running Docker with container orchestration systems such as Nomad, Kubernetes, Amazon ECS, or Google GKE. 
  • Experienced with database, document storage, and object storage systems.
  • Experienced with configuration management systems such as Puppet, Chef, or Ansible.
  • Experienced with infrastructure-as-code tools such as Terraform, CloudFormation, Deployment Manager.
  • Experienced with monitoring, metrics gathering, error reporting, tracing, and logging systems such as ELK, Prometheus, New Relic, Datadog, Lightstep, or Sentry.

#LI-AK1

#LI-Remote


Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Candidate Location Eligibility:
Austin, TX

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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