Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Ann Arbor, MI
Remote

Site Reliability Engineer (Delivery) - Duo Security at Duo Security (Ann Arbor, MI or Remote)

| Ann Arbor, MI +2 more | Remote
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Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.
Duo + Cisco = Disco!
With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.
Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.
We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.
We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.
Who you'll work with...
The mission of the Delivery Team is to create, deploy, support and build tools to enable self service deployment to dev, staging, and production. We strive to position ourselves as engineering advocates to develop and cultivate SRE/devops practices within all engineering teams.
We value inclusion, empower autonomy, and emphasize software craftsmanship. You embody our values and development culture of collaboration, democracy, testing, CI/CD, data-driven decisions, and mentorship.
What you'll do...
As a Senior Reliability Engineer on this team, you will develop software and tools to empower Duo's product development teams. You will use your expertise to improve our existing systems and processes while developing novel solutions to evolving challenges. You will be responsible for the availability and reliability of critical platform services and applications ensuring we meet our target availability metrics.
As part of the Site Reliability Delivery Team you will help manage our production infrastructure, deploy software and use automation for continuous improvement and to drive down toil. You will be at the heart of Duo's global expansion. You will be involved in tracking and monitoring metrics that will guide our data driven decisions as we strive to get better every day.
Skills you have....
  • A history of writing performant, maintainable, testable code
  • A genuine passion for automation and reducing toil
  • A commitment to quality and understanding of modern software testing practices
  • Extensive experience working with customer facing systems in an environment that strives for 5-nines
  • You are not afraid to fail and have shown ability to fail early and learn from it

Even better if you have prior experience with....
  • Infrastructure as Code - Terraform etc.
  • Kubernetes
  • Cloud service providers such as AWS
  • Automated configuration tools like Ansible, Puppet, Chef, etc.
  • Writing web applications in Python
  • Deploying cloud services, monitoring, alerting, and handling partner concerns
  • Supporting a high-availability SaaS environment
  • Charting new DevOps practices without a well defined roadmap

Why you should apply....
  • You've seen the news! Cybersecurity is the biggest issue of our time and you want to make a difference.
  • You thrive having the autonomy to operate in a meaningful problem space solving real problems for real people.
  • You love collaborating with, teaching, and learning from hard-working peers on software projects.

This job may not be for you if...
  • You lack a real passion for writing high-quality secure software that is backed by an equally mature approach to testing.
  • You stress under the ambiguity of a problem and default to others to provide you with the answers.

Does this sound like it was written for you? Please apply and let's explore together!
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.
If this role is exciting to you, we encourage you to apply even if you don't meet 100% of the description or qualifications.
Finally and most importantly, we are a proud Equal Opportunity Employer.
#LI-REMOTE
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
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Technology we use

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What are Duo Security Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

An Insider's view of Duo Security

How does your team reward individual success?

It can be as quick as some karma in Slack. We do team appreciations at the start of team meetings and Cisco has connected recognition which allows individuals to recognize the great work someone has done along with a monetary award, from $25 on up! We also celebrate life with team members, for example throwing a virtual baby shower!

Hector

Senior Engineering Manager

What's the biggest problem your team is solving?

Our cross-functional team of data scientists, software engineers, and designers, as well as product and security experts is building an intuitive adaptive authentication system. We’re moving past basic rule-based approaches to create a dynamic experience that people will love for keeping them secure while staying unobtrusive.

Brian

Head of Data Science and Engineering

What are some things you learned at the company?

Early on, I thought that success in the security industry was attributed solely to people's ideas or intellect. Since then, I've learned that the most important thing to have in any industry is empathy. Without empathy, you can't build a product that people will love or a place that people will want to work. Empathy is a foundation for success.

Olabode

Senior Data Scientist

What is your vision for the company?

My overall vision is to provide mechanisms for the business to build simple, safe and secure products that our customers and partners intrinsically trust. It is my belief that when we empower our teams and stakeholders to creatively work together instead of falling on process and procedure for the sake of it, our creativity opens to new heights.

Amanda

Head of Product Security

What makes someone successful on your team?

Success for us is taking the road less traveled to achieve better results, meaning we look for teammates who bring perspectives from all walks of life and who are not afraid to use their voice. We believe this combination results in good outcomes because we end up paving our path to success with a diversity of thought.

Amanda

Internal Communications Manager

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