JPMorgan Chase
Hybrid

Site Reliability Engineer - Cloud

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Job Description As a Site Reliability Engineer (SRE), you'll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.
In this role as an SRE, you will be providing production support to the JPMC Public Cloud team on the public cloud, specifically Google Cloud Platform (GCP). You will be working with cloud engineers to build the platform, pipelines and monitor systems to ensure the application landscape is designed to best take advantage of JPMC's global cloud solutions.
Responsibilities:

  • Implement SRE frameworks to support globally multi-cloud environments, and ensure the highest level of SLA through operational excellence
  • Provide failure analysis / root cause analysis when required
  • Provide support to develop & improve the quality of technical engineering documentation
  • Provide support to drive the maturity of the software development lifecycle
  • Provide quality control of engineering deliverables
  • Provide technical consultation to product management
  • Perform deployment, administration, management, configuration, testing, and integration tasks related to the platforms in cloud environment
  • Help to develop new cloud engineering strategies and implementations for the firm
  • Champion a DevOps model so that services are automated and elastic across all platforms
  • Help coach and mentor less experienced team members.
  • Write operational documentation and knowledge base of known issues with solutions
  • Ready to participate in 24x7 SRE on-call rotations and escalation workflows as needed, such as on occasional weekends


Qualifications:

  • Bachelor's Degree or equivalent experience
  • 8 or more years of IT experience with expertise in Enterprise Cloud infrastructure (GCP, AWS or Azure) in a mission critical environment
  • In-depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
  • Expertise in one of the following programming languages: Python, Java, Golang or Javascript, with a focus on Site Reliability Engineering and support of cloud services
  • Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, ElasticSearch, Grafana
  • Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins
  • Good understanding of networking protocols and cybersecurity best practices in cloud environment
  • Cloud certification in either AWS, Azure or GCP is required. GCP certification is highly preferred.
  • Experience in PowerShell, shell scripting or GO is highly desirable


About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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