Site Reliability Engineer - Cloud Infrastructure (m/f/x)

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commercetools - we are:

  • The competitive sort: We didn’t become the fastest growing, highest-ever-valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
  • Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
  • Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
  • Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

Our team is focused on optimizing, scaling and securing the multi-cloud infrastructure  resources supporting the core commercetools services, across all of our global environments. We leverage IaC (Terraform), GitOps (primarily GitHub Actions), and secret management services (Vault + GSM) to securely automate the deployment and maintenance of cloud resources. If you join us, you’ll work closely with other SRE teams, as well as product teams across the organization, to continuously improve and expand our cloud environments. 

Please note that for this role, we can currently offer full-remote work for candidates based in the European Union and in the United Kingdom.

Your Mission:

  • Manage the global cloud environments supporting automate cloud infrastructure deployments and maintenance
  • Developing tools and methods to scale that automation, accounting for drift and evaluating for security best practices
  • Implement monitoring to ensure security standards across cloud environments
  • Collaborate in designing, analyzing, and optimizing global cloud infrastructure
  • Participate in on-call rotation
  • Work closely with development teams on projects as the expert on reliability, performance, and security
  • Participate in pair programming and provide consistent code reviews

What you need to succeed:

  • Knowledge of industry standard security practices (CIS, Vault)
  • Experience running production workloads in a major cloud provider (AWS, GCP)
  • Experience using IaC tooling (Terraform)
  • Comfortable writing automation tooling in Python and/or Golang
  • Analytical mindset and practiced in root cause analysis
  • Strong time management skills
  • Ability to communicate in written and spoken English
  • Experience working in an international and distributed team
  • Experience with Kubernetes and familiar with the ecosystem
  • Familiar with Agile methodologies
  • Natural collaboration skills and a focus on continuous improvement

Nice to have:

  • Operational experience with Hashicorp Vault at scale
  • MongoDB and ElasticSearch operational experience

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We

 

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated staff

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

 

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for staff and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

 

💪 Our differences make us stronger 

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

💲 Our target compensation for this role is $ - $ OTE total compensation, but we are flexible based on experience and skill level.

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypeScriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • AsanaProject Management

An Insider's view of commercetools

How would you describe the company’s work-life balance?

Coming from companies where taking time off was frowned upon, it was a novel idea for me to hear that if I wasn't feeling well or if I just needed some time to recover, not only could I take the time necessary to be at my best, but it was encouraged! I am so grateful to be at a company that values the work I do as well as the human that I am.

Ed Davis

Customer Success Manager

What's the biggest problem your team is solving?

My team focuses on producing content that helps business and tech leaders understand what composable commerce is, why it matters, and the benefits it offers. We’re constantly looking for new ways to show our audience how modern composable solutions can enable them to keep up with the rapidly changing world of digital commerce.

Anita Temple

Corporate Journalist

What are commercetools Perks + Benefits

commercetools Benefits Overview

We care about our employess' growth and well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcomes and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Culture
Volunteer in local community
Partners with nonprofits
Code the Dream, Habitat for Humanity
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
commercetools hosts monthly all-hands meetings, and when employees are in the office on these days, they're able to all tune in together!
President's club
Flexible work schedule
Morning person or night owl? We believe in outcomes and motivated employees
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We implemented a global commercetools Family Leave Plus Benefit which will support parents with additional paid parental leave as a supplement to Statutory Benefits offered by your government.
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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