Job Description Application Support Engineers have a full understanding of the hardware and software architecture of the applications within the end to end business flow and are responsible for guiding/implementing operational technologies in next gen solutions while driving down current technical debt. Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, they pro-actively develop reusable patterns/solutions that enhance the health and performance of our global platforms, and identify/solve chronic technical issues. They ensure that the developed solutions address non-functional requirements including:

• Performance and Interoperability Requirements
• Application scalability/Capacity Management
• Standards, best practices and Compensating Controls
• Solution designs that are fit for purpose
• Logging, monitoring, intelligent alerting, self-healing
• High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
• Service and Operational Level Agreements
• Application Knowledge Support Artifacts, etc.

As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You'll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You'll be tasked with keeping the team and other key stakeholders up to speed on the progress of what's being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you'll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.
This role requires a wide variety of strengths and capabilities, including:

• BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience. Graduate level engineering degree preferred.
• Systematic, fact based decision making and problem solving.
• Strong curiosity and bias for pro-active planning, action, ownership, learning and continuous improvement.
• Strong inter-personal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.
• Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience in a time sensitive environment.

• 7+ years of software engineer experience and/or site reliability engineering in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux)
• 3+ years' experience in two or more of the following areas (encourage applying to this role if you have good core experience in at least 2 areas):

• Hand-on experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
• Relational and NoSQL databases; developing and managing operations leveraging key event streaming, messaging and DB services such as Cassandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, MongoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.
• Networking (Security, Load Balancing, Network Routing Protocols, etc.)
• Developing monitoring tools and log analysis tools to manage operations
• Managing and/or influencing infrastructure services to ensure application service uptime and user experience
• Machine Learning
• Data structures and algorithms

• Additional pluses:
  • Full life cycle experience within an Agile framework
  • Mission critical systems experience in a globally distributed framework
  • Best practices in infrastructure and application logging, monitoring, intelligent alerting, and automated self-healing
  • Experience with DevOps model and tools
  • Experience with Site Reliability Engineering
  • Experience with Chaos Engineering

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.