JPMorgan Chase
Hybrid

Site Reliability Engineer-Data-1398281

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Job Description JPMorgan Chase (JPMC) is a leading global financial services firm and the largest bank in the United States with total assets of $2.687 trillion. With an annual tech budget of $10B+, we has started significantly investing and building in the next generation core infrastructure, Cloud, Big Data and AI/ML technology. Our goal is to accelerate the delivery and adoption of the Global Technology Vision - and enable the firm's Global Technology teams to deliver faster and more impactful for customers and clients.
We have a Site Reliability Engineer (SRE) position to help JPMC Advanced Data Enterprise (JADE) team on production support in public cloud. In this role, you'll be working with AI/ML and cloud engineers to build the platform, pipeline, and monitoring systems to ensure the application landscape is designed to take most advantage of JPMC's global cloud solution.
This role requires a wide variety of strengths and capabilities, including:

  • Deep understanding of SRE philosophy, technologies, platforms and tools, SLA management, incident resolution, and automation
  • Mastery of application, data and infrastructure architecture disciplines
  • Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
  • Hands on experience on managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
  • Prior experience in big data/cloud technologies, where uptime and continuous availability was core to the business.
  • Identify and partner with Infrastructure teams and AD teams to implement automation opportunities to drive down toil and reduce technical debt.
  • Apply standards of cloud compliance to application design to achieve reliability
  • Understanding of Networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.


Responsibilities:

  • Implement SRE frameworks to support globally multi-cloud environments, and ensure the highest level of SLA through operational excellence
  • Provides failure analysis / root cause analysis when required
  • Provides support to develop & improve the quality of technical engineering documentation
  • Provides support to drive the maturity of the software development lifecycle
  • Provides quality control of engineering deliverables
  • Provides technical consultation to product management
  • Performs deployment, administration, management, configuration, testing, and integration tasks related to the big data platforms in cloud environment
  • Helps to develop new cloud engineering strategies and implementations for the firm
  • Champion a DevOps model so that services are automated and elastic across all platforms
  • Helps on coaching and mentoring junior team members.
  • Writes operation documentation and knowledge base of known issues with solutions
  • Participates in 24x7 SRE on-call rotations and escalation workflows.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent technical field
  • 6+ years of Enterprise Cloud infrastructure experience (AWS, Azure, GCP) in a mission critical environment
  • In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
  • Experience in site reliability engineering in one of the following languages: Python, Java, shell scripting, PowerShell or GO
  • Hand-on experience with big data technologies(Hadoop, Spark, Airflow etc), Snowflake, Databricks and cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, Elasticsearch, Grafana
  • Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
  • Deep knowledge of Internet protocols and web services technologies such as HTTP, DNS, TCP/UDP, JSON and REST
  • Good understanding of networking protocols and cybersecurity best practices in cloud environment
  • AWS, Terraform or Kubernetes certification is highly desirable


About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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