Services Architect

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About Datadog: 

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.


The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.


The Opportunity:

A Services Architect (SA) will work with Datadog customers to architect and implement the Datadog solution. SA’s ensure that customer needs have been met and that the solution is fully functioning according to specification. SA’s are accountable for the outcome of these initiatives, and frequently collaborate with other Datadog resources to drive success.


You Will:

  • Provide customers technical hands-on-keyboard expertise in architecting and implementation of Datadog products
  • Manage projects with supervision of an engagement manager, owning and completing tasks and deliverables.
  • Collaborate with other teams to provide optimal and complete solutions based on the stakeholder needs
  • Provide operational readiness training to customers for using Datadog
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practices to technical product adoption and customer success
  • Provide guidance and support to other members of the Adoptions Services team


You Are:

  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • A self-starter, tech-savvy professional who understands a company’s business requirements with ease and explain Datadog’s value and technical details to both business and technical stakeholders
  • Someone who understands the strong connection between delivery activities and business objectives
  • Confident in your hands-on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 75% of the time
  • Bonus Points:
  • Someone with a successful track record with 3+ years experience working as an Architect or Consultant in a professional services team
  • Experience using Datadog and/or other monitoring tools


Why You Should Apply: 

  • Generous and competitive global and US benefits

  • New hire stock equity (RSUs) and employee stock purchase plan

  • Continuous career development and pathing opportunities 

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • Friendly and inclusive workplace culture

#LI-DM3

 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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Candidate Location Eligibility:
Atlanta, GA
Boston, MA
Chicago, IL
Colorado, CO
New York City, NY
San Francisco, CA
Seattle, WA
Washington DC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • HootsuiteCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SplashCRM
    • MailChimpEmail
    • GrooveEmail
    • GEMEmail
    • MarketoLead Gen
    • Sales NavigatorLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • JiraProject Management

An Insider's view of Datadog

What’s the vibe like in the office?

Purpose-oriented culture is central to our mission at Datadog. The atmosphere we’ve created fosters healthy competition and support for one another. Open communication across the floor encourages cross-team collaboration, and we’re always pushing each other to be the best we can be.

Mike

Commercial Sales

What does your typical day look like?

I start my day with forecasting: an activity where you outline what you need to accomplish for the day, week, or month. I then dive into prospecting, personalizing my messaging, and researching industry trends. I end the day with my team by sharing findings, sharing what roadblocks I came into contact with, and how to defeat them for the next day!

Stephanie

Commercial Sales

How does the company support your career growth?

Datadog has supplied me the tools to successfully learn & grow within the company. I'm incessantly challenged & continue to be rewarded for my hard work through multiple promotions in my tenure. I started as a Solutions Engineer, was promoted to a Sales Engineer, and am now embedding with the Product Management team. The opportunities are endless.

LJ

Sales Engineering

How do your team's ideas influence the company's direction?

We are building a planet scale multi-cloud streaming telemetry platform. Not just for observability, but eventually for any and all business data. Building that involves tackling any number of engineering challenges no-one has tackled before, innovating along the way. Our engineers don't just influence the company's direction, they shape it.

Ian

Senior Vice President, Engineering

How do your team's ideas influence the company's direction?

As an advocate for the customer, my teams solve customer problems, listen to feedback, and ensure the customer is getting the most value out of the different products we offer. We bring this information and insight to other Datadog teams so we are able to continuously align our internal direction with the needs and wants of our customers.

Maura

Customer Success

What are Datadog Perks + Benefits

Datadog Benefits Overview

We believe Datadogs should have the support they need to maintain work/life balance, grow personally and professionally, and save for their future. We offer a range of industry-leading benefits that are aimed at strengthening the health and financial wellness of our employees and their dependents.

Check out our offerings for family planning, financial growth, personal development and more at: https://careers.datadoghq.com/benefits/

Culture
Volunteer in local community
Datadog Cares is our philanthropy program. Our aim is to support our global communities and help our employees support causes that are meaningful to them through donation & volunteering opportunities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
All-Paws are held every quarter live in our NYC office and live-streamed for all other offices where employees have the opportunity to engage with our CEO and Senior Leadership directly.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
We operate as a hybrid workplace, with two days being from home. Pending manager approval, Datadog also allows employees to work fully remote.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We host several DEI-specific workshops to upskill Datadogs on topics like bias, behaviors of inclusion, and allyship.
Diversity manifesto
Diversity employee resource groups
Our Community Guilds bring together groups of individuals based on common backgrounds or demographic factors, and are open to the allies who support them. Learn more at: https://careers.datadoghq.com/
Hiring practices that promote diversity
We partner with external diversity job boards and partners to attract top talent. All interviewers go through interview training to reduce bias during the interview process.
Diversity recruitment program
We’re dedicated to building a more inclusive company and working constantly to improve our practices & foster diverse teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Datadog's Flexible Spending Account allows you to set aside pre-tax dollars to pay for eligible out-of-pocket medical, dental and vision expenses incurred.
Disability insurance
Datadogs automatically receive short-term and long-term disability coverage which provides income replacement in the event you are unable to work due to qualified illness, injury or pregnancy.
Dental insurance
Datadog offers two comprehensive dental plans that cover preventive, minor and major care services.
Vision insurance
Datadog offers a comprehensive vision plan that covers exams, lenses, contact lenses and frames.
Health insurance
Datadog's health insurance plan with UHC allows you to choose between three medical plans with various coverage. We also offer and contribute to your Health Savings Account.
Life insurance
Datadog provides life insurance at no cost to you. You also have the option to purchase additional life insurance coverage for you, your spouse and dependents.
Pet insurance
Datadog's pet insurance benefit grants you coverage through Petco. In addition, you are eligible for a one-time pet adoption subsidy of $250.
Wellness programs
Your health is a priority. Datadog reimburses 75% of qualified expenses up to $100 a month.for you, your spouse or domestic partner, and dependents under 18.
Mental health benefits
Datadog offers up to 10 free appointments with Spring Health mental health practitioners each year for you and your dependents age 6+.
Financial & Retirement
401(K)
Make pre-tax or Roth contributions towards your retirement through Fidelity, and choose from many low-cost Vanguard mutual funds.
401(K) matching
Datadog's 401(K) plan matches 100% of your deferral up to your first $2,000.
Company equity
Datadog offers Restricted Stock Units (RSUs) to new hires, subject to a time-based vesting requirement tied to employment.
Employee stock purchase plan
Datadog's employee stock purchase plan (ESPP) is a voluntary program that allows you to purchase company shares stock at a discount.
Performance bonus
Datadog continuously reviews employees who demonstrate strong performance and are eligible for a total compensation refresher.
Charitable contribution matching
Datadog Cares is our philanthropy program. Our aim is to support our global communities and help our employees support causes that are meaningful to them through donation & volunteering opportunities.
Child Care & Parental Leave Benefits
Childcare benefits
In addition to FSA Dependent Care benefits, Datadogs are eligible to receive up to $2,000 annually to assist with child care (up to age 5).
Generous parental leave
Datadog parents may take up to twelve weeks of paid bonding leave with benefits. Birthing parents may take up to an additional four paid weeks.
Family medical leave
Adoption Assistance
Datadog offers $10,000 annually in Fertility Reimbursement and Adoption Assistance, and $3,000 annually towards a reproductive care wallet.
Company sponsored family events
Datadog's Community Guild, Parents, sponsoring various family events. We've previously hosted puppet shows, language classes, dance parties, Bring Your Child to Work Day, and more.
Fertility benefits
Datadog offers $10,000 annually in Fertility Reimbursement and Adoption Assistance, and $3,000 annually towards a reproductive care wallet.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We promote a healthy work life balance by providing a discretionary Paid Time Off policy that gives employees the freedom to take vacation time and personal days as needed.
Paid holidays
Paid sick days
We promote a healthy work life balance by providing a discretionary Paid Time Off policy that gives employees the freedom to take vacation time and personal days as needed.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
With Datadog’s commuter benefits program, you save money by paying for your eligible transportation and parking expenses with before-tax dollars.
Company-sponsored outings
We pride ourselves on our engaging company outings that create an environment for all teams to interact with one another outside of the day-to-day work.
Free snacks and drinks
Datadog offers a fully stocked kitchen with an unlimited amount of snacks, coffee, and great variation of drinks.
Some meals provided
Datadog offers locally catered lunches three times a week and kitchens stocked with snacks and beverages.
Company-sponsored happy hours
Datadog provides monthly, and annual, Party-Pups to connect with colleagues across your office. Themes vary from paint nights, to dart throwing, to lego building.
Fitness stipend
Your health is a priority. Datadog reimburses 75% of qualified fitness-related expenses up to $100 a month.for you, your spouse or domestic partner, and dependents under 18.
Home-office stipend for remote employees
We offer commuter programs for hybrid employees. We offer reimbursement for Wi-Fi, cell phones, and office equipment for fully remote workers.
Mother's room
Professional Development Benefits
Job training & conferences
With access over 3,500 top-rated business, technical, and personal development courses, Datadog offers comprehensive training programs to all employees.
Lunch and learns
Promote from within
Mentorship program
Our mentorship program begins day one of your employment with us and will evolve throughout your career at Datadog.
Continuing education stipend
Depending on your department and desires, stipends to attend conferences or courses are offered by Datadog.
Continuing education available during work hours
We encourage our employees to set aside time for learning through the various learning platforms offered. We also offer an annual Learning Week, which our Talent Development team runs.
Online course subscriptions available
Customized development tracks
Personal development training
Apprenticeship programs
Datadog offers an embed program so that employees within specific departments have the opportunity to shadow others and learn about various career paths within the company.

Additional Perks + Benefits

At Datadog, we work to evolve the benefits we offer based on feedback from our employees annually. Our employees are at the core of our company and we strive to continually make them feel supported in every facet.

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