ServiceNow Software Engineer - Associate at Aurora Health Care (Milwaukee, WI)

| Milwaukee, WI
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Analyzes data, information requirements and flow patterns to define, design, develops programs and processes to meet the requirements of clinical and business needs to the systems in place as well as determining the need for new product implementation. Works closely with technical and Application staff as well as client base to insure successful implementation of procedures, business applications, and/or programs, client training, and follow-up.

Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices. Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs.

Translate user requirements into functional and technical design specifications and reviews with the user to insure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements. Perform applicable system(s) configuration that meets business requirements. Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.

Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project. Monitor system functionality and clinical and business processes instituting changes as needed. Effectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow. Develop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards.

Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary.

Scheduled Hours

First Shift, Monday through Friday

Licenses & Certifications

ITIL v3 or v4 preferred, should be certified in one of the following: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Certified Application Specialist, or Certified Architect.


Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Required Functional Experience

Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.

Knowledge, Skills & Abilities

Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design. Experience in Healthcare applications. Project management experience with ability to use project management software.Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills. Organizational and analytical skills. Strong problem and issue resolution skills. Strong written and oral communication skills. Ability to work closely with health care application users, vendors, and technical professionals. Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures. Demonstrated understanding of technical components and how they relate to applications.
More Information on Aurora Health Care
Aurora Health Care operates in the Healthtech industry. The company is located in Milwaukee, WI, Glendale, WI, Grafton, WI, Greenfield, WI, Hales Corners, WI, Kenosha, WI, Sheboygan, WI, Oshkosh, WI, De Pere, WI, Green Bay, WI, Green Bay, WI, Green Bay, WI, Green Bay, WI and Green Bay, WI. Aurora Health Care was founded in 2022. It has 13370 total employees. To see all 59 open jobs at Aurora Health Care, click here.
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