ServiceNow Engineer at SAIC

| Washington DC
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Description

SAIC has an opening for a ServiceNow Engineer located in Washington, DC. Make an impact on both business and technology operations while delivering ServiceNow features as our global federal customer expands platform usage. This candidate must have experience with ServiceNow, ITOM (IT Operations Management), web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global organization.

This role is temporarily remote due to Covid-19. Associates will report back to the office at the customer's request.

Your responsibilities will include:
  • Under broad direction provide development and administration of ServiceNow infrastructure
  • Assist with the implementation of Service Mapping and Event Management.
  • Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues
  • Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • Analyze system processes and develop enhancements to improve user experience and general system usability
  • Develop scripts on the ServiceNow platform to automate tasks and integrations
  • Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team's roadmap
  • Advanced problem solving and deal with a variety of options in complex situations
  • Draw upon the analysis of others and makes recommendations that have a direct impact
  • Develop design documentation for an enterprise deployment
  • Deploy test infrastructure in the customer's test environment
  • Perform day to day support, administration and maintenance of the ServiceNow platform until transitioned
  • Monitor health, usage, and overall compliance of ServiceNow
  • Develop systems integrations and process automation
  • Perform installation and testing of ServiceNow updates and new releases
  • Develop clear and concise technical and process documentation
Qualifications

Required Education & Experience
  • Bachelors and nine (9) years or more experience; Masters and seven (7). May accept additional experience in lieu of degree
  • Validated completion of ServiceNow and/or BMC Remedy courses:
    • ServiceNow Fundamentals
    • Discovery Fundamentals
    • Service Mapping Fundamentals
    • Event Management
  • Experience working with Agile Project Teams
Required Clearance
  • Must be able to obtain an interim secret clearance or active secret clearance to start work.
  • Must be able to obtain a secret clearance.
Desired Experience, Skills, Attributes
  • ITIL Foundations
  • Certification in ITOM Administrator Cert
  • Certification in ITOM Implementer: Discovery/Service Mapping/Event Management

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
More Information on SAIC
SAIC operates in the Information Technology industry. The company is located in Reston, VA. SAIC was founded in 2013. It has 34621 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 706 open jobs at SAIC, click here.
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