ServiceNow Development Architect (REMOTE) at Raytheon Technologies (Houston, TX)

| Houston, TX
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Date Posted:
United States of America
UTTX1: Corp Remote Office TX Remote Location , Houston, TX, 77064 USARaytheon Technologies
Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Summary of Role:

Responsible for leading the development team and driving the business requirements solution in the RTX ServiceNow platform modules, workflows, and integration implementations. Assisting the dev team in solution design, development, management, and support of the enterprise ServiceNow platforms. Gather data from clients, analyze specific processes and overall performance, identify, and create recommendations to improve results, processes and data, while meeting stakeholder goals and expectations.

Responsibilities:• Experience with implementing ServiceNow integrations (Rest API design, web services, database integrations)• Experience with IT Service Management processes• Responsible for application development and support using ServiceNow platform including custom integration using SOAP, REST API, JSON, development of Custom UI Pages, Business rules, Workflows, Macros and Client Scripts• Identify areas for improvement and develop solutions to improve engagement• Knowledgeable in ITSM, CSM and ITBM, and co-related functionality in ServiceNow• Customizing ServiceNow applications and facilitating the roll out of new applications and modules and configure Application UI and Configure Workflow• Working closely with the ServiceNow technical team to convert requirements into design and migration steps• As a Lead, you are responsible for managing a team of analysts, developers, testers, engineers, etc• Demonstrate high degree of work ethics, accountability, versatile experience, and excellent interpersonal skills• Adhere to internal processes and compliance requirements• Collaborate with business analysts and other developers to clarify requirements and identify ways to simplify user experience• Lead quality and testing efforts

Preferred Qualifications:• ServiceNow & ITIL methodologies• Knowledge of how all ITIL practices work together to provide effective service product lifecycle and create business value and positive customer outcomes• Advanced Analysis skills and working with Architects to convey stakeholder functional and technical needs• Experience with small, mid, and large-scale organizational projects• Ability to work effectively at all levels of the organization• Exceptional analytical and conceptual thinking skills• Experience in agile software methodologies with excellent communication skills• Strong time management, managing multiple types of scope at the same time• Strong Interpersonal skills and ability to adapt to frequent change

  • Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.

Location: Remote

Required Status:
  • US Citizen or US Person required as work may involve visibility to ITAR related projects.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 410 open jobs at Raytheon Technologies, click here.
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