ServiceNow Developer (St. Louis, MO)

| St. Louis, MO
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Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 7,600 individuals and closed nearly $13 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the tenth consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

World Wide Technology, Inc. currently has an opportunity available for a Developer on the IT Service Management team located in St. Louis, MO. This position will focus on managing and delivering cloud-based applications built on the ServiceNow platform. WWT specializes in providing high-tech solutions and services which enable companies to better share, distribute, organize, and analyze information.


The Developer is part of the IT Service Management (ITSM) team responsible for all phases of an agile software development lifecycle on the ServiceNow platform. This individual will help build and maintain the applications used to develop operational excellence in the areas of Incident, Configuration (CMDB), Change, Release, Problem, Outage, Service Request, and Knowledge Management. The deliverables are expected to meet high-quality standards.

  • Provide customer support and expertise on all technical questions related to ServiceNow, keeping customers updated on status of requests or issues.
  • Meet and consult with customers regarding service needs; translate functional/business requirements into technical and functional designs.
  • Provide software coding and configuration including, but not limited to scripting, workflow, report setup, data imports, integrations, form design, and custom application development.
  • Develop and implement new applications or modifications to existing applications.
  • Troubleshoot and resolve production issues.
  • Perform unit and integration testing.
  • Provide routine system maintenance and annual platform upgrades.
  • Document implemented processes and procedures for different audiences.
  • Open and coordinate support tickets with ServiceNow vendor.
  • Provide off-hours support as part of an on-call rotation.
  • Collaborate with Process Owners to ensure compliance and Continual Service Improvement (CSI) for ITSM processes.

Knowledge, Skills, & Attributes
  • Expertise in all scripted aspects of the ServiceNow platform: Business Rules, Script Includes, UI Actions, and Scheduled Jobs.
  • Experience with extending the ServiceNow schema to custom applications.
  • Experience with Web Technologies - JavaScript, HTML, CSS
  • Experience with relational databases (e.g., MySQL, Oracle).
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Self-motivated and strong problem-solving skills.
  • Team player, with a strong work ethic and "can-do" attitude.
  • Experience presenting and conducting demo reviews with client stakeholder.
  • Organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-paced environment.
  • Excellent communication, presentation, and written skills.

  • Bachelor's degree from an accredited college or proven history of comparable work experience. Degree in Computer Science, Information Systems, or related field preferred.
  • MANDATORY: 3+ years of ServiceNow development experience.
  • Familiarity with Agile, an iterative and incremental framework for developing and managing work.
  • Strong understanding of IT Service Management processes.

  • While position is based in St. Louis metro area, candidate may be remotely based in USA.
  • Candidates providing desired salary will be given priority consideration.
  • This position requires occasional on-call and weekend work.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

WWT has a vaccine requirement for all of its U.S. workforce. All new hires must be fully vaccinated before starting at WWT. Appropriate religious and medical accommodations will be made and can be discussed in the pre-hire process.
More Information on World Wide Technology
World Wide Technology operates in the Hardware industry. The company is located in Maryland Heights, MO, St. Louis, MO, Indianapolis, IN, Reston, VA, Austin, TX, Round Rock, TX and Denver, CO. World Wide Technology was founded in 1990. It has 6367 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 89 open jobs at World Wide Technology, click here.
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