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This role requires a person passionate for solving challenging problems and implementing solutions in ServiceNow across Hyatt’s IT teams and for non-IT users. The appropriate candidate will have the ability to research and understand new processes and procedures. Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform. Deep understanding of system and ITSM core configurations in ServiceNow. Knowledge of implementations and/or migrations to the ServiceNow platform. Proficient in JavaScript and HTML. Knowledge of accurate task breakdown/estimation, unit testing, and delivering on time and in scope. The ideal candidate will have a strong desire to learn and develop further into the role with the ability to take feedback critical for growth.

Requirements

Serve on deployment teams to architect and deploy solutions within the ServiceNow platform for Hyatt customers.

Ability to develop, configure, integrate, and/or implement with knowledge of the platform.

Interact with customer team members to capture business requirements and translate them into appropriate technical solutions.

Provide administrative ServiceNow support, including troubleshooting, implementing bug fixes and root cause analysis.

Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.

Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.

Support and develop in Hyatt’s custom Customer Service modules in ServiceNow.

Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language.

Monitors the health, usage, and overall compliance of the ServiceNow platform.

Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy.

Demonstrate a commitment to Hyatt core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience

Minimum of 2-4 years total work experience

Hands-on development experience with ServiceNow

Experience building ServiceNow solutions in non-IT contexts a plus

Strong working knowledge of ITIL practices

Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred

Knowledge of web services (SOAP, REST or JSON)

Exposure to integrating ServiceNow with other applications or databases.

Experience with ServiceNow’s Service Portal and CSM modules

An interest in leveraging new features / technologies is critical

Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform

System analysis & design skills, technical writing skills

Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required

Experience with Agile (or Scale Agile Framework) project management processes a plus

Adaptable to change and able to work independently and as part of a team

Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project

Strong communication skills (oral and written)

Ability to work with individuals across multiple functions

Ability to communicate with a number of senior leaders within the company

Education

Bachelor’s degree or relevant work experience