Date Posted:
2022-03-01-08:00
Country:
United States of America
Location:
UTTX1: Corp Remote Office TX Remote Location , Houston, TX, 77064 USA

Raytheon Technologies

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Summary of Role:

Responsible for developing solution based on business requirements in the RTX ServiceNow platform modules, workflow, and integration possibilities. Review and understand client specific processes and overall performance, identify, and create solutions to improve results, processes and data, while meeting stakeholder goals and expectations.

Responsibilities:
• Thorough understanding of ITIL/ITSM processes
• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs, and notifications
• Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow
• Develop existing and custom applications within ServiceNow including integrations with other applications
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.
• Performs migration activities Dev to QA, QA to Prod.
• Knowledge of working with different kind of scripts in ServiceNow and their order of execution
• Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements, or error correction
• Ability to quickly learn and take advantage of new technologies and concepts
• Excellent written and verbal skills to effectively communicate quality technical and functional system specifications
• Experienced in ServiceNOW modules

Preferred Qualifications:
• ServiceNow & ITIL methodologies
• Knowledge of how all ITIL practices work together to provide effective service product lifecycle and create business value and positive customer outcomes
• Advanced Analysis skills and working with Architects to convey stakeholder functional and technical needs
• Experience with small, mid, and large-scale organizational projects
• Ability to work effectively at all levels of the organization
• Exceptional analytical and conceptual thinking skills
• Experience in agile software methodologies with excellent communication skills
• Strong time management, managing multiple types of scope at the same time
• Strong Interpersonal skills and ability to adapt to frequent change

Education

• Typically requires a University Degree or equivalent experience and a minimum 7 years of experience, or an Advanced Degree and a minimum 5 years experience.

Location: Remote

Required Status:

• US Citizen or US Person required as work may involve visibility to ITAR related projects.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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