Overview
Information Technology Services team members are responsible for securely managing information systems throughout their lifecycle, including; knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute an information security incident, and understanding their role in security incident response activities.

Under general supervision, responsible for crafting solutions using ServiceNow to enhance existing and future processes, leveraging out-of-box functionality or architecting from scratch as needed. Assist in planning, testing and rolling out ServiceNow system enhancements and upgrades. Designs, codes, tests, debugs, and documents ServiceNow. Works directly with process owners on general solutions to gather requirements, architect custom solutions, design, build proof of concepts and implementation. As subject matter experts regularly provides guidance and training to other administrators and developers. Build tools and functions to standardize and centralize common functionalities. Remain informed of the latest trends and best practices in Service Management.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications

• Education: High school diploma, required. Bachelor`s degree, preferred.
• Experience:5 Year of related experience, required.
• Licensure/Certification: Certified ServiceNow Administrator, required. Certified Application Developer, preferred. ITIL Foundation Certification, preferred. ITIL Intermediate Certification, preferred.
• Additional Skills (required): Proficient in ITS processes to include but not limited to analysis, design, build, and testing and change control. Comfortable actively engaging with customers while maintaining a customer centric, business minded outlook.
• Additional Skills (preferred): Experience in the following ServiceNow areas: Business Rules, Client Scripts, Discovery, CMDB, UI Scripts, Script Includes, ACL's, Reporting, Performance Analytics, JavaScript and HTML/CSS.

Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".