Service System Engineer

| Ann Arbor, MI
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Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

A Product Engineer is responsible for driving design changes, sometimes fundamental ones, in order to optimize serviceability, as well as service revenue and profitability. This requires a strong understanding of system design for serviceability, as well as cost-of-service and other service profitability drivers. Works closely with Tech Support, New Product Integration, and Division Engineering to fully understand how our tools are operating in the field, while integrating into advanced hardware, software, and algo development teams.

The ideal candidate will have expertise in the following technology area(s): Physics (electrodynamics), Electro-Optics, electron beam systems, statistical analysis, machine learning/Big Data, Python

Typically performs many of the following functions. Higher level Engineers will have proficiency in most of these areas:

  • Has strong knowledge of overall system, system integration (includes hardware, software, algos), as well as technology specific risk areas (e.g. contamination for a vacuum system).
  • Work seamlessly with the development team on design challenges pertinent to Service (e.g. diags, optics degradation, reliability, matching, system tolerances) as well as on key elements of prototype testing.
  • Influence designers and designs to include features that will optimize KLA service business: cals and diags, COS, reliability, design tolerances, IP protection.
  • Make sure that learning on current generation tools is captured and applied to next generation designs.
  • Ability to perform tolerance analysis on a proposed design, and apply to performance and reliability issues across a population of tools.
  • Strong analytical capability. Must be able to efficiently take data from multiple tools and other sources, analyze and present conclusions and recommended actions.
  • Gather and analyze data from systems populations at customers sites to identify sources of systematic issues, including technical, process, and people-based issues.
  • Facility with various analytical software and design packages used by design engineers to understand design tolerances and to analyze data.
  • Act as a two way conduit of information between design teams, and tech support and service personnel.
  • Very adept at trouble-shooting methodology including 7-step, 8D, FMEA etc, including driving learning and standardization where appropriate.
  • Fully appreciate the need to protect our service Intellectual Property (IP), and find creative approaches for doing so.
  • Able to step into a difficult escalation, analyze data from a variety of sources, and, working with DE domain experts when necessary, provide a detailed action plan suitable for execution by CSE's and TSE's.
  • Leverage learning and knowledge across the Tech Support organization through training classes, scripts, and coaching.
  • Design tools for helping TSE's, PE's, CSE's become more efficient - e.g. scripts for data gathering and data analysis.
  • At the more advanced levels, will likely be a recognized expert in a critical area of system performance such as matching or optics damage.

Minimum Qualifications

Ph.D in Physics or Electrical Engineering

COVID-19 Vaccination Requirement: Proof of full COVID-19 vaccination is required where permitted by law. KLA will consider reasonable accommodation as provided by applicable law. Please note that accommodation may not be possible where vaccination is required for an essential function of the position, including for international travel or customer site access.

The company offers a competitive and comprehensive benefits package including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, financial planning benefits, employee assistance program (EAP), paid time off and paid company holidays, family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
More Information on KLA
KLA operates in the Hardware industry. The company is located in Milipitas, CA. KLA was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 241 open jobs at KLA, click here.
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